Compliance and Ethics Training FAQ

Table of Contents (click the links below to jump to that question)

- I just graduated/retired from the University…
- I’ve already taken this. Do I have to take it again?
- Can I take the training online or on paper?
- I’m having technical difficulties…
- I’m a temporary employee. Do I still need to take this?
- What training do I HAVE to take?
- Do I have to take the test at the end?
- **NEW** I just took CW 170 and didn’t see a quiz. Now what?
- Who gets notified if I need training?
- Do I have to take the training in a particular order?
- **NEW** I want to have a training module hosted on your Compliance Training System. How do I do that?

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I just graduated/retired from the University, but am still receiving reminders to take my compliance training.  What should I do?

Reminders to complete compliance training are sent to all active employees.  You are considered a UT Austin employee until your appointment or assignment for employment has expired, even if you are no longer working.

Please complete your training through the Compliance Training System (CTS) if you are currently an active UT Austin employee.

If you are no longer an active employee and wish to update your appointment end date, please contact either Human Resource Services at 512-471-4772 (for staff) or the Provost’s Office at 512-471-4363 (for faculty).

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I’ve already taken this. Why do I have to take this stuff over and over again?

There are four classes that all employees have to take every two years.

  • All State employees are required by law to take EEO and Sexual Harassment training within the first 30 days of employment and every 2 years thereafter.  Those are course numbers CW 121 and CW 123.
  • UT System requires periodic ITS Security Awareness training for those with computer access. We chose to keep that class on the same 2-year cycle as the EEO and Sexual Harassment training. The IT Security course number is CW 170.
  • Introductory training about the Compliance and Ethics Program is intended to address Executive Order RP36 (.pdf) as well as the definition of an effective Compliance and Ethics Program as stated by the Federal Sentencing Guidelines. That is course number CW 101.

Additional requirements may exist depending upon your job duties. They may include HIPAA or FERPA training, VIP training, Bloodborne pathogens, Cashier training, and many others.

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Can I take the training online or on paper?
Yes! We have a variety of ways for you to take your training. We prefer employees to complete their required training online. All compliance training and the Compliance and Ethics Guide can be found on your Profile page in the Compliance Training System (CTS).

If you can’t take the training on the computer, please go to our Training Library page to access paper copies. The reviews (quizzes) must be mailed in to our office and entered by our office manually. This can mean a delay of several days before your training history is updated. If you complete your training online, it is updated instantly.

Regardless of the method used to take the training, an employee must show that they understand the basic concepts contained in the training by completing a short quiz.  If you do not take your training online, University Compliance Services must receive a completed quiz. We will grade the quiz and you must score at least 80% in order for you to receive credit.

If you need additional assistance, please contact Jaime Davis, the Training Coordinator, at 512-232-7842.

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I am having technical difficulties. What should I do?

  • Someone told me I needed a high assurance or Upgraded EID. What should I do?
    We have recently changed this requirement and may not have updated all of the pages that reference the “upgraded EID”. Go ahead and try to log in to the system using your EID.

    As an employee of the university, it is still recommended that you upgrade your UT EID, either in person or remotely by mail. Upgrading will allow you to access additional information, like your paycheck and retirement information.The easiest way to upgrade your UT EID is to take your driver’s license or passport to the ID Center nearest you. You can also refer to the self-service tool Upgrading Your UT EID.

  • I can log in, but I can’t get the training to display correctly.
    There are several things you should check if you are not able to access the online training.

    • Make sure your browser is the most current version and has all the recent updates. For CW 170 IT Security Awareness, in particular, it requires a browser that can use HTML5. Generally this means Internet Explorer version 10 or higher, Mozilla Firefox version 23 or higher, or Chrome version 26 or higher.
    • Make sure your browser allows pop-ups or that the “training module” window didn’t appear behind another window.
    • For some training, you need to be able to run Adobe Flash. You can download
      Adobe Flash for free at http://get.adobe.com/flashplayer.
    • Lot out of the system and log back in.
    • If you do not have permissions to update your browser, you may need to submit an ITS Help Ticket. Or, you can change your browser (if you are in Firefox, for instance, change to Internet Explorer), or try a different computer.

If you continue to have technical difficulties, feel free to contact University Compliance Services Training Coordinator at 512-232-7842, or the ITS Helpdesk at 512-475-9400.

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I’m just a temporary employee. Do I still have to take this?

All State employees, including part time and temporary employees, as well as student employees, are required by law to take certain compliance training within the first 30 days of employment and every 2 years thereafter:

CW 101 Introduction to Compliance & Ethics Program
CW 121 Sexual Harassment
CW 123 EEO (Equal Employment Opportunities)
CW 170 IT Security Awareness (for those with computer access)

In addition, all benefits-eligible employees must complete the following:

CW 102 Use of UT Property
CW 103 Information & Records
CW 106 Gifts & Gratuities
CW 107 Political Activities
CW 108 Copyright Property
CW 122 A Safe Workplace
CW 124 Overtime
CW 162 Purchasing
CW 163 Contracts & Agreements

There may be additional training required by your department. Check with your supervisor.

If you are no longer an active employee and wish to update your appointment end date, please contact either Human Resource Services at 512-471-4772 or the Provost’s Office at 512-471-4363.

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What training do I have to take? Do I have to take all of the modules?

You are only required to complete those modules listed under the heading “Modules needed” in the Compliance Training System (CTS). You may also be required to complete other modules because of the position you hold. If you are not sure whether you need to take additional training, please contact your supervisor.

If you have been told you need to complete additional modules and they are not listed in the “Modules needed” section, they will be listed in your “Optional Modules Available” section.  If you have questions about the specific modules required, speak with your supervisor or contact the Compliance Training Coordinator at 512-232-7842.

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Do I have to take the test/quiz at the end for each module?

Yes. The University is required to provide evidence that you understood the compliance information you were given. Reviewing what you have learned and recording that you have successfully completed the review is the best way to accomplish this. Each quiz is brief and you must answer at least 80% of the questions correctly to get credit for the training. If not, you must retake the training and the quiz.

  • Please note that there is a quiz or acknowledgement at the end of each module. Each module looks a little different. For example, CW 170 IT Security Awareness is a video and at the end of the video a link appears. It is orange and appears just below the video on the right side. You must click on the “Proceed to Quiz” link to be taken to the quiz.

If you choose to take the training on paper, you will need to submit a completed quiz to our office. We will grade the quiz and if you score at least 80%, you will receive credit for taking the class. If you do not score at least 80%, we will notify you and you must retake the training and the quiz.

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I just finished watching the CW 170 IT Security Awareness video, but my profile still says I need to take the class. Now what?

At the end of this module, there is a link to the quiz on the right side, just under the video. If you have already watched the video and just need to take the quiz, go back and start the presentation again. Then use the slider bar to go to the end of the video. The link will appear approximately 45 seconds before the end of the video.

A screen shot of CW 170 IT Security Awareness, including the link to the quiz.

A screen shot of CW 170 IT Security Awareness, including the link to the quiz in the lower, right corner.

If you still need assistance, please contact Jaime Davis, the Compliance Training Coordinator, at 512-232-7842.

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Who gets notified if I need training?

You are notified via email approximately 40 days and 14 days before your training expires. If your training remains incomplete after the due date, additional email reminders are sent to you. The email the Compliance Training System uses is the email address linked to your name in the UT Directory. You are responsible for ensuring that your email address is current. You may update your email address at any time by going to UT Direct.

Your unit director and HR representative will also be notified each quarter that training is needed in their department.

Appropriate administrators in each department have the ability to run a report on demand showing those in their unit who need to complete training.  In addition, a report of compliance training completed by unit is provided monthly to the President, Vice Presidents, and administrative officers.

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Do I have to take the training all at the same time, or in any particular order?

No. The program was designed so that each module can be taken separately and in any order. However, we suggest you review and acknowledge the Compliance and Ethics guide, then take Introduction to Compliance (CW101) first. Sexual Harassment (CW121) and EEO (CW123) are required by state law to be taken within the first 30 days of employment, so we suggest that you take these two modules immediately after reviewing the introductory materials.

Some training modules are also required before you are allowed access to certain systems or databases. Since access to these systems are likely part of your job, you should also take those modules as soon as possible.

Training presentations average about 10-15 minutes long. You are encouraged to take the modules as soon as possible. You and selective administrative officers will receive regular reminders until all required modules have been completed.

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I want to have a training module hosted on your Compliance Training System. How do I do that?

Because our campus does not have a central Learning Management System at this time, people sometimes request to use the Compliance Training System to host department-specific training modules. The Compliance Training System was originally designed to host a very few modules and as such, we have needed to become very selective about which modules can be posted. Please review the “requirements document” if you are interested in using this system to host your training.

If your module does not meet the requirements, feel free to call or email Jaime Davis, the Training Coordinator, at 512-232-7842 to discuss other options.