CMS 319: Business and Professional Speaking

_____1.  When Kelly received her paycheck on Friday, she noticed that the check was for less money than she was expecting. When she approached her boss to talk about the discrepancy, her boss referred her to the Payroll department. The Payroll supervisor directed her to the Office of Accounting, where they  suggested that she get in touch with the Human Resources office to find out what her pay rate was supposed to be. After waiting on hold for 15 minutes, the HR director explained that the proper  procedure for dealing with pay discrepancies is to put the complaint in writing and fax it to the Payroll office. “In the future,” said the HR director, “you’ll get your answer much faster if you follow the   protocol outlined in your employee manual.” Kelly’s company follows which theory of organization?           (p.44)
A. Bureaucratic/classical
B. Human relations
C. Human resources
D. Systems/contingency
E. Theory z
 

_____2.  Next week, Brian will give the most important sales presentation of his career. In preparation for the    presentation, he visits the customer and asks some questions about who will be present at the meeting.    Also, he makes a mental note of the physical environment of the customer’s office building: lots of   personal items on desks, informal dress, sign up sheet for the company softball team on the bulletin       board. This information is referred to as: (p.39)
A. Goal setting
B. Situational knowledge
C. Communication competence
D. Anxiety management
E. None of the above
 

_____3. When Stacy decided she wanted to be CFO in her company within 5 years, she decided to take classes  in advanced economics at the local college, make herself available to work on weekends and get to   know the current CFO better.  What part of the goal setting process was Stacy focusing upon? (p.36- 37)
A. Identify resources
B. Recognize contingencies
C. Obtain feedback
D. Map out a strategy
E. Set a performance goal

 
_____4. Mr. Bentley was fearful that his cost-cutting proposal would be rejected before its merits could be  explained, so he chose to describe the plan as “goal enhancing.”  He also decided to lower his high-pitched voice and speak more slowly.  What language and nonverbal strategies did he use during his  presentation? (p.149-151)
A. Jargon and facial expressions
B. Tag questions and body movements
C. Euphemisms and eye expressions
D. Jargon and paralanguage
E. Euphemisms and paralanguage
 

_____5.  Jeffrey is a new employee working in the mailroom.  When he encounters someone from upper  management, one might expect him to engage in which nonverbal indicator? (p. 138)
A. Finger pointing
B. Closed arm position
C. Seated position
D. Relaxed posture
E. Open body orientation
 

_____6.  Your are the director of PR for a Toy Manufacturing company. You receive a report suggesting that  some of your playground balls may become unstable and explode on hot surfaces.  Within an hour of  receiving the report, several members of the press arrive in your office demanding details. You speak  with the CEO about the report and she informs you of the “official” position that the company has taken on the matter. When addressing the press, you must articulate this official position clearly. Under these circumstances, your method of delivery should be (p.432):
A. Extemporaneous
B. Evasive
C. Manuscript
D. Impromptu
E. Outlined
 

_____7.  Which is NOT a guideline suggested by your text in selecting visual aids? (p.422-423)
A. Use ones that are large enough to be seen.
B. Always use as many as possible to keep audience attention.
C. Keep the content simple and focused.
D. Think carefully about the design and form.
E. Explain the source, significance, and context of your visual aids.
 

_____8.  Lawrence has been asked to speak to his new co-workers about the potential dangers of Internet for   fraud.  He feels confident he can deliver a top-notch presentation because he had given a presentation on the same topic when he was in school at UT.  He even uses the exact same notes and plan he used   for his classroom presentation.  About a third of the way through delivering, he realizes that he is not doing a good job and that his audience is frustrated and bored.  What did Lawrence fail to do? (p.463)
A. Adapt to his listeners
B. Use technology
C. Anticipate physical noise
D. Demonstrate fraud on the Internet
E. Anticipate psychological noise