CMS 319: Business and Professional Speaking

_____1. According to the text, which of these is NOT a step leaders should take in managing change (181)?
A. Focus on results rather than processes
B. Consider the long-term effects of change
C. React to problems quickly
D. Focus on the vision of the organization
E.  Build a network of support
 

_____2.  At the Big Cheese Company employees often work overtime in order to prepare for new a product
line.  However, employees don’t seem to mind the extra hours required of their positions.  As one employee stated, “I will always be loyal to the company.  I may work hard but the managers are always willing to give me vacations when I need them and great benefits too!  It seems like a pretty fair exchange to me.”  The Big Cheese Company probably adheres to what theory of leadership mentioned in your textbook? (175)
A. Transformational Leadership Theory
B. Exchange Theory
C. Leader-Participation Model
D. Transactional Leadership Theory
E.   Managerial Grid
 

_____3. According to your text, which one of the following is NOT a true statement about cohesiveness (309):
A. Maintaining cohesiveness is a challenge
B. A group is cohesive if members strongly identify with the group
C. Cohesiveness happens when members retain their membership
D. Cohesive groups are more likely to meet challenges than non-cohesive groups
E.  Cohesive groups are likely to reach consensus more quickly than non-cohesive groups.
 

_____4.  The members of Dan’s problem solving group at Dandruff Management Incorporated show a high
level of correspondence to set ideas, rules and principles.  Individual members often give up their positions in order to align themselves better with the group.  Based on this information, which factor influencing group communication is evident here? (312)
A. Groupthink
B. Conformity
C. Norms
D. Rules
E. Cohesiveness
 
 
 
 

_____5.  Ms. Ennui's approach to communication class is the same every day. Ms. Ennui lectures for ten
minutes and then spends 40 minutes in quiet contemplation because she believes that silent internal reflection teaches communication skills.  A group of students in the class decides that something needs to be changed. They discuss and analyze Ms. Ennui's current classroom then propose an opposite plan, arguing that people learn communication by communicating. The group then presents both approaches to the entire class. What problem-solving procedure are they using? (359)
A. Dialectical Inquiry
B. Devil's advocacy
C. Compare and Contrast Strategy
D. Delphi Technique
E. NGT
 

_____6.  An Executive Center Manager said, “It is reasonable to say that due to the fact that all of my female
co-workers enjoy quiche at morning meetings and all of my male co-workers enjoy ham and egg croissants – all women like quiche and men do not.”  This is an example of what type of reasoning? (343-346)
A.  Causal
B.  Deductive
C.  Syllogistic
D.  Inductive
E.  Analogous
 

_____7.  When Barnaby went to the negotiation table, he said that his secret to is success is that he always
moves the discussion to issues that are important to him and his clients or firms rather that to those valued by his opponents.  What dimension of negotiating does he focus on ? (382)
A. Positioning (XX)
B. Reciprocity
C. Concessions
D. Hardball
E. Information management
 

_____8.  At a Union meeting, the Manager representative claimed, “Velma, your argument that the workers
need higher wages is insufficient and incomplete.  It does not correspond with the latest reports that
show increasing production and a rise in morale within our company.”  This statement is an example of (372-374):
A.  Argumetativeness**
B.  Competitive conflict style
C.  Verbal Aggressiveness
D.  Organizational Confrontation
E.  Authoritarian decision-making