CMS 319: Business and Professional Speaking

_____1.  During a meeting, Jill states her preference for an organizational change. Confused by what she
said, Jack asks Jill,  “What is it about the proposed change that influences you to endorse it?”  What type of question is this?  (p. 124)
A. Leading
B. Probing
C. Evaluative
D. Closed
E. Reflexive

_____2 Heather, in an effort to prove her intellectual superiority, scrutinizes Kanan’s argument. Heather looks
for inconsistencies, flaws in the logic of the message, and even for grammatical errors—constantly planning and plotting her counter-attack. This type of listening is termed: (113)
A. Appreciative
B. Empathic
C. Negative
D. Discriminative
E. Analytical

_____3. The animation used during the PowerPoint presentation was so funny that Maury failed to take in the
speaker’s message. Which of the three D’s needed to be dismantled for Maury to focus on the content? (125)
A. Defensiveness
B. Distractions
C. Divisiveness
D. Disorientation
E. Distinctiveness

_____4. Melvin's employees loathe him with the white hot intensity of a thousand flaming suns.  Infamous for
his dictatorial policies, the few people who speak to him do so to suck up. At board meetings, employees are constantly on edge waiting to see who he's going to use as a scapegoat with humiliating rants about his/her performance. Consequently, it seems people care more about protecting themselves than doing their jobs.  Melvin's communication style best characterizes what managerial concept (p. 206) ?
A.  Classical Bureaucracy
B.  Verbal Aggression
C.  Robotism
D.  Powerless Management
E.  Apathy

_____5. Eun-ha works as a junior level software engineer at DOS-E technology. Eun-ha is in control of her
own schedule and is allowed to choose the projects she wants to work on.  In addition, she has access to at least one senior engineer who is able to assist her at any time. She meets with other junior software engineers once a week in a formal meeting where they share ideas and challenges they are facing. What relationship need does NOT seem to be filled in Eun-ha's work environment? (213)
A. Expertise
B. Mutual influence
C. Power
D. Support
E. Social exchange

_____6. Karen, Patty, and Caroline went into the GAP (after it stopped using unfair overseas labor practices),
and tried to get assistance in returning a flawed sweater. After finishing up with one customer, the GAP employee explained the rules and procedures for returns. Even when they asked additional questions, the woman at the counter kept explaining to them the rules and the procedures for returns. Dissatisfied with the treatment they received, the three women offered the following explanations:
Caroline felt that the woman was exhibiting signs of coldness.
Karen said that this employee exhibited robotism.
Patty said that she was clearly apathetic to them as customers.
According to the text (216), who offered the best explanation of the employees unresponsive behavior based on the evidence presented here?
A. They were all right
B. Patty was right
C. None of them labeled the behavior correctly
D. Karen was right
E. Caroline was right.

_____7.  Ethos is (497)
A. what audience members perceive about your character
B. what your true character is
C. what the audience members think about your message
D. what audience members think about your delivery
E. all of the above

_____8. This type of persuasive presentation described in your textbook begins by exposing the misunderstanding or
incorrect assumption, then provides several points that disprove it or show that it is a partial truth (487).
A. Reinforcement
B. Refutation
C. Rebuttal
D. Modification
E. Call to action