Human Service Delivery System   

People as raw material


Human Services vs. Products



 
Characteristics of open systems

 Basic elements of organizational systems (Harrison)



Source: Harrison, M. I. (1987).  Diagnosing Organizations: Methods, Models,
and Processes. Newbury Park, CA: Sage Publications, Inc., Page 24.


Inputs and outputs

Inputs: Political and economic resources for service production

Output: Results from application of transformation technology   

 
Technology

Transformation of inputs to outputs

  
Environment


 
General environment

Institutions and conditions that permeate all systems


 

Task environment

External organizations and conditions that directly impact the core functions of the system

  
 
Stakeholders as part of the task environment

Environmental Dimensions
 

Strategies for Managing the Environment
  

 

Technical vs. institutional environment

Technical environment: resources and technological requirements to accomplish goals and produce outputs

Institutional environment: Normative and symbolic elements (laws, rules, customs, beliefs) that provide support, legitimacy, and meaning to organizations that demonstrate compliance and develop appropriate structures and processes.



 
Systems have purpose
 


 
Behaviors and processes

Patterns of interaction

Leadership

 



 
Culture

Often behaviors and processes are a reflection of culture

  
 
 Structure
  

 

Organizational Sub-systems

Production sub-system: convert resources into services

Boundary sub-system: interact with environment to acquire resources

Adaptive sub-system: information gathering and feedback

Management sub-system: oversees and coordinates activities of other sub-systems


 
Conceptualizing inter-organizational systems (Austin)

Four levels:



Source:  Austin, D. M. (1988). "Understanding the service delivery system." In Keys, P. R. &
Ginsberg, L. H. (Eds.). New Management in Human Services. Silver Springs, MD: NASW, page 29.



 
Conceptual components of service delivery networks (Austin)

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