Purpose
 
The purpose of this exercise is to give students an opportunity to practice constructing and using pareto charts and fishbone diagrams. Below is a case situation. Using the information in the case, develop a pareto chart and fishbone diagram to accurately reflect the situation. Use these tools to analyze the problem and make recommendations for solving the problem.
 
Situation
 
You work for CMHC, a small community mental health center which provides outpatient mental health services. CMHC employs a variety of professionals including 10 social workers, 5 psychologists, 1 psychiatrist, an Executive Director, Director of Clinical Services, and various support staff. Staff have increasingly complained about staff meetings not being productive. Data collected from the suggestion box over the last 2 months show that many people have commented about staff meetings. This data is presented below.
 
Meetings don't start on time 33
Meetings don't follow an agenda 22
Meetings never end on time 11
Agenda isn't given out before the meeting 7
Some people dominate the meetings 4
Miscellaneous 3

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