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UT EID Help

UT EID Help Topics

UT EID \you•tee ee•eye•dee\ n (1995): Short for University of Texas Electronic Identity. A UT EID allows anyone with a relationship to the university to use restricted online applications.

UT EID Basics

Who needs a UT EID, and why?

How do I get a UT EID?

Can I change my UT EID?

How do I keep my UT EID secure?

Do I need to upgrade my UT EID?

Troubleshooting

I get a message that my UT EID is locked when I try to log on. What's wrong?

I'm getting the message "You must change your password. Please use the Change Password tool to do so." What does that mean?

I think someone else might be using my UT EID. What should I do?

Procedures

Resetting your password

Changing your password

Setting up password reset questions

Updating personal information

Combining two UT EIDs

Upgrading your UT EID

Two Factor Authentication

What is two factor authentication?

How do I set up two factor authentication?

What if I don't have a mobile phone?

If I install the Toopher app, will UT have access to my mobile device?

Why does the Toopher app require certain permissions?

How do I automate two factor authentication?

What are One Time Passwords (OTPs)?

What if I get a new mobile device?

What if I lose my mobile device?

What if I delete the Toopher app or wipe my phone?

How do I check my two factor authentication or pairing status?

I get a message that my account is locked when I try to log on using two factor authentication. What's wrong?

What does the error "Your OTP is incorrect or invalid. Please try again." mean?

Two Factor Help Videos

I'm having trouble using two factor authentication.

References

What are affiliations, classes, and entitlements?

Choosing a strong password

Protecting your UT EID password

The importance of logging off