I think someone else might be using my UT EID. What should I do?
If you notice any of the following suspicious acts, it is possible that the security of your UT EID may be compromised:
- When you log on using your UT EID, the pop-up window that shows your last valid and invalid logon times shows a time when you are positive you were not trying to log on.
- Your personal information, such as your e-mail address or phone number, has been changed without your knowledge.
- You are being charged for ITS services, such as Resnet or AEMS, that you did not purchase or do not use.
- You receive an e-mail indicating a change to your UT EID, such as updating your password reset questions, that you did not make.
If you think that someone else might be using your UT EID, or that someone has discovered your password, you should IMMEDIATELY:
- Report the problem to the Information Security Office (ISO).
- Change your password using the Change UT EID Password self-service tool.
The ISO will want to determine how the UT EID and password were compromised, the impact of the exposure, and whether to investigate, file a complaint with a remote site, or prosecute.
For further information on UT's information security policies, please visit the University of Texas at Austin IT Policies.