The University of Texas at Austin

Information Technology Services Skip to main content

UT EID Help

What if I lose my mobile device?

If you have lost your mobile device, you will need to have the ITS Help Desk reset your account.

If you believe that your mobile device or your Pre-Generated One Time Password (POTP) list has been stolen, you will need to lock your acocunt by reporting your device lost or stolen.

To unlock your account, please bring a valid, government-issued photo ID to the ID Center or the Service Desk in the Flawn Academic Center (FAC) Lobby.

Note: Due to the security-sensitive nature of two factor authentication, you may only unlock your account in person at these locations. The ID Center and the Service Desk cannot unlock your account over phone or e-mail.