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UT EID Help

What if I lose my mobile device?

If you lose your mobile device, you will want to unpair the device to prevent it from being misused. You will need access to your Pre-Generated One Time Passwords (POTPs) in order to do this.

If you do not have access to Pre-Generated One Time Passwords (POTPs), you will need to lock your acocunt by reporting your device lost or stolen.

To unlock your account, please bring a valid, government-issued photo ID to the ID Center or the Service Desk in the Flawn Academic Center (FAC) Lobby.

Note: Due to the security-sensitive nature of two factor authentication, you may only unlock your account in person at these locations. The ID Center and the Service Desk cannot unlock your account over phone or e-mail.