2010 SITES Awards Winners
Project Planning & Production Control
Commencement is always a time of long hours and stress. Each year preparation for the “big event” gets better, but this year we were fortunate to have a planner who embraced excellence and teamwork and moved preparation for Commencement to the next level. Ben Arellano incorporated photos, site plans, detailed questions and answers, and other supporting information into the Commencement work plan. He requested shared server space so that all Commencement team members could access it. And he is already building a similar file for Gone to Texas.
Support Services – Campus Environmental Center
Karen Blaney is the “go to” person for many projects in her area and has proven herself time and again as an efficient planner and program manager. She has also proven herself as a self-starter and problem-solver. Karen and her staff of students always keep the client on the forefront and provide top-notch support. She is always on the lookout for ways to get students involved in new and existing programs such as the Orange Bike Project, the Ink Recycling Program, the Indoor Recycling Project, the UT Sustainability Network, and the Trash-to-Treasure program.
Facilities Maintenance – Fire Safety Systems
On June 29th, there was a lightning strike that caused the fire signals in 29 buildings to stop responding. This means that UTPD, APD, and the Fire Safety Systems Shop would not have been notified if there was a fire alarm. Mark Burchfield utilized his team well and understood the knowledge that each individual brought with them to troubleshoot problems at the Colorado building, the home of the regents. With these skills and commitment to fix the problems, he saved the University considerable money and possibly saved the building as well as the lives of the people in it.
Construction Services – Carpenter Shop
Some people are satisfied when their work is done for the day, but not Laura Burrows. She took the initiative to inventory and relocate excess items that were no longer needed in the shop. Rather than just throwing them away, Laura knew these items might be used by other shops. So, in her spare time she looked for and found alternative locations for this hardware, and packed and moved the items herself. This simple act not only helped clear an area in the shop which was later used for a new saw, but also improved working relations with other shops, and saved the University money by ensuring valuable hardware was still available for repair of campus facilities.
PMCS Project Management
When FAMIS first came on board, many people were skeptics about how this tool would make our work lives better. To help staff transition to using FAMIS, certain employees have played pivotal roles in getting people up and running on this software. One person in particular has voluntarily taken on a role that involves supporting project managers and others, as one nominator put it “whether old or new, naïve or jaded.” Daniel Heath has become the #1 PMCS FAMIS resource. He demonstrates what service and teamwork is all about by giving over 72 hours each year getting other team members acclimated to the software. In addition, he also travels to offsite locations like McDonald Observatory and manages a workload of over 30 active Capital Projects.
Facilities Maintenance – Preventative Maintenance Shop
In a typical year, the PM Shop closes about 18,000 work orders. A daunting task in and of itself, but this year the shop was asked to take on two more tasks – testing all the Emergency Lights and Backflow devices on campus. This would have meant an additional 42,000 work orders each year. Instead, a little known feature of FAMIS called Route Work Orders started being used. In less than 3 months, Kristin High learned a new portion of FAMIS for which there was no Standard Operating Procedure in place, and converted all of the PM Shop’s work orders into a different type. Since using Route Work Orders, the shop uses less paper and is able to close work orders quicker. She has been one of the reasons for the success of the PM Shop in accomplishing its goals, and Kristin has also taught other shop administrative staff how to use this system.
Sometimes casual conversation has unexpected results. When Richard McDaniel was on a routine project update, he had a conversation with a Dean’s assistant. The assistant asked him if he knew anyone who might be interested in purchasing their GEM cart because they never used theirs. Even though the cart was not something Richard was going to be using himself, he recognized the improved service our division could have with an additional cart and took the initiative to get the appropriate approvals and negotiate the price to about 1/3 the cost of a new cart.
Business Services – Central Stores
Over the last year, Central Stores has lost multiple long-time and highly-valued employees. Although Roy Mack already has a full workload, he showed his commitment and endurance by taking it upon himself to cover these shortages. These days, Roy can be found not only in his office, but possibly loading a truck, taking an order at the issue counter, receiving materials into the warehouse, or picking up an out-of-stock item. He has also been instrumental in setting up and managing a warranty exchange program. Without his dedication to service, unmatched work ethic, and positive demeanor, Central Stores would not be able to meet the needs of their customers.
Facilities Maintenance – Fire Safety Systems
Joe Sandoval assisted in the June 29 lightning strike on campus, which caused the fire alarms in 29 buildings to stop responding. He also spearheaded efforts to get CTB back online when there was a problem with the foam system. Joe’s expertise and pride in his work kept him here afterhours until he was certain that everything was operating normally. He is an asset to the Fire Safety Systems Shop and the University.
PMCS Director’s Office
Few people enjoy going to meetings, but Bethany Spivey has signed up for a few extra. She has been the glue that has held the PMCS Architectural Design Standards Committee together. She has also been proactive in finding and providing information that she felt would be helpful to the committee. And through all this, she’s managed to finish school, have a baby, and step up to fill in for a boss who is ill. No one would know the challenges she’s faced because Bethany has kept her chin up, focused on the situation at hand, and continued to move things forward.
PRC – Facilities Services
Glenda Wagner’s dedication to her section at Pickle Research Campus and commitment to time-sensitive duties has earned her a SITES award. By picking up extra tasks while a co-worker was out on leave, she demonstrated her commitment to customer service. She enthusiastically learned new duties and handled a large volume of extra work, including processing paperwork for new, retired, terminated, and resigned employees, processing worker’s compensation claims, and mastering the complex timesheet system. Her efforts exceeded expectations.
Construction Services – General Construction Shop
Walter Wallace has stepped up to help with projects that were time sensitive, performing tasks that are not in the normal scope of his duties or title, which is concrete finisher. Recently, he helped another shop with a project in Townes Hall Auditorium, where he removed a desk, installed floor tiles, and reinstalled a desk (all after hours) so that the room would be ready. Walter’s commitment to service toward the University and commitment to teamwork toward his co-workers is shown by his willingness to help others perform tasks assigned to them, learn other duties outside his knowledge base, and work nights or weekends to complete jobs in the time scheduled so that customers are satisfied.
Team Award Winners – General Construction Shop
(l to r): Walter Wallace, Danny Salazar, Robert Arredondo, Darrell Green, Gilbert Torres, and Albert Rabroker (also shown: CJ Wiles and Bill Throop; not shown: Keith Skaggs, Frankie Falcon, and Willie Gooding)
As we know, many shops have personnel shortages. Often we are asked to do large projects with just a handful of people. This particular shop prides itself on helping each other and serving their clients every day with pride and excellence regardless of the task. General Construction is the most diverse shop in Construction Services, with four separate journeyman trades represented; yet, each member is frequently not performing in his individual trade on any given day. Every member of the team knows and accepts this as a routine part of the job. They enthusiastically work with whomever they are assigned, regardless of their personal trade.
The work General Construction performs varies from demolition to renovation to new construction; it may include repairing concrete or roadways, repairing masonry or welding, pressure washing or hauling debris, delivering sandbags or operating heavy equipment, stacking chairs for Commencement, or installing window shades. The list of services this shop provides is far more diverse than the number of trades represented, yet they have the best response time in the division, perform their work safely, consistently provide outstanding service in all types of conditions, and receive excellent customer feedback. Congratulations to the General Construction shop for an amazing job and for winning the first SITES Team Award!