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Strategic Planning

Strategic Plan Files

About PDF Files

The files linked from this page are in pdf format. Opening PDF files may require Adobe Reader. The latest version is available on the Adobe Web site.


Strategic Plan FY 2012-2015

The Facilities Services Department is developing a Strategic Plan for FY 2012-15. As of early February 2012, we have finalized our mission and vision and developed goals with the help of our employees and other stakeholders. See our mission, vision and goal statements (pdf).

As part of the process, we sent more than 1,000 surveys to employees, clients and other stakeholders, and conducted focus groups of Facilities Services employees in fall 2011. Learn about the survey and focus groups (pdf).


Strategic Plan FY 2007-2012

Our FY 2007-2012 strategic plan (pdf) was developed by the Facilities Services management team in partnership with key staff members and customers. The plan is a framework for the department’s efforts to become a world-class facilities management organization, known by our customers and the nation for setting the benchmark in excellence and continuous improvement.

Five core values shape our strategic plan and guide the actions of all Facilities Services staff:

Service – We focus our unconditional efforts to best serve our customers.

Integrity – We earn the trust of others through professional conduct that includes honesty, reliability, and competency.

Teamwork – We work together cooperatively in support of our mission. We value individuals and their contributions to the team and treat each other with respect and dignity.

Excellence – We enthusiastically deliver quality services to our customers while consistently seeking to improve those services through creativity and innovation.

Stewardship – We conduct our business in an environmentally, socially, and economically responsible manner that is reflective and protective of the public trust placed in us as stewards of the university’s facility-related resources.

In addition to viewing the plan, take a moment to look at our strategic plan brochure (pdf), which summarizes the highlights of the plan. See the related presentation (pdf), which provides additional background on Facilities Services and our planning process.