Strategic Plan 2007-2012

Welcome to The University of Texas at Austin Facilities Services department. Our mission is to maintain, operate, and renovate more than 450 university facilities on over 900 acres of campus, while providing facilities management and support services that exceed our customers’ expectations.

Our strategic plan was developed by the Facilities Services management team in partnership with key staff members and customers. Our plan provides a framework for the department’s efforts to become a world-class facilities management organization, known by our customers and the nation for setting the benchmark in excellence and continuous improvement.

Five core values shape our strategic plan and guide the actions of all Facilities Services staff:

Service – We focus our unconditional efforts to best serve our customers.

Integrity – We earn the trust of others through professional conduct that includes honesty, reliability, and competency.

Teamwork – We work together cooperatively in support of our mission. We value individuals and their contributions to the team and treat each other with respect and dignity.

Excellence – We enthusiastically deliver quality services to our customers while consistently seeking to improve those services through creativity and innovation.

Stewardship – We conduct our business in an environmentally, socially, and economically responsible manner that is reflective and protective of the public trust placed in us as stewards of the university’s facility-related resources.

In addition to viewing the plan, we hope you will take a moment to look at our strategic plan brochure, which summarizes the highlights of the plan. You may also wish to see the related presentation, which provides additional background on Facilities Services and our planning process.