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Quality Assurance & Process Improvement

What is Quality Assurance & Process Improvement?

Quality Assurance & Process Improvement (QAPI) is a new program to Facilities Services. It is a tool first applied in manufacturing and service industries, and now within universities, to improve processes, cut costs, and stimulate innovation. It will support Facilities Services' mission by incorporating a review of current processes and procedures and implementing improvements as needed that increase efficiency and effectiveness.

Who is QAPI?

QAPI includes everyone within Facilities Services. QAPI will be tapping the experience, knowledge, and skill of our workforce. You will be playing an important role as we collaborate with you to learn and understand your processes and identify areas for improvement.

Vision of QAPI

To create a culture within Facilities Services that embraces quality and process improvement as opportunities for growth, achievement, collaboration, innovation, and ownership.

Mission of QAPI

To collaborate with the Facilities Services community in improving services to our customers through quality and process improvement initiatives.

QAPI Video

View the QAPI video and listen to what employees are saying about their QAPI experience.

2011-2013 QAPI Status Report
QAPI celebrates its second year supporting Facilities Services' mission through the implementation of quality and improvement initiatives. The status report includes an overview of the QAPI Program's achievements in the past two years.