Quality Assurance & Process Improvement
What is Quality Assurance & Process Improvement?
Quality Assurance & Process Improvement (QAPI) is a new program to Facilities Services. It is a tool first applied in manufacturing and service industries, and now within universities, to improve processes, cut costs, and stimulate innovation. It will support Facilities Services' mission by incorporating a review of current processes and procedures and implementing improvements as needed that increase efficiency and effectiveness.
Who is QAPI?
QAPI includes everyone within Facilities Services. QAPI will be tapping the experience, knowledge, and skill of our workforce. You will be playing an important role as we collaborate with you to learn and understand your processes and identify areas for improvement.
Vision of QAPI
To create a culture within Facilities Services that embraces quality and process improvement as opportunities for growth, achievement, collaboration, innovation, and ownership.
Mission of QAPI
To collaborate with the Facilities Services community in improving services to our customers through quality and process improvement initiatives.