Quality Assurance & Process Improvement Strategic Plan

Strategic Objectives and Goals 2011 - 2012

Metrics: Goal 2

Educate and empower the Facilities Services community

• Develop and implement an Education Plan
  • Share vision and mission of QAPI with Facilities Services community
  • Educate and facilitate teams and managers in use of tools (how to identify and implement process improvements)
  • Create a "How to Guide" tool set for implementation teams
• Evaluate change in behavior and incorporate changes as necessary

Educate and Facilitate Teams and Managers in Use of "Process Improvement Tools"

Educate/Facilitate:

1. Recruitment Process Improvement Team
2. Facilities Maintenance Process Mapping

In Work:

3. QAPI Training Classes
   • Process Mapping and Process Simulator
   • Documenting Your Workflow for an Efficient Work Team
4. Handbook "How to Guide"