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Quality Assurance & Process Improvement Strategic Plan

Strategic Objectives and Goals 2011 - 2012

Metrics: Goal 2

Educate and empower the Facilities Services community

Educate and Facilitate Teams and Managers in Use of "Process Improvement Tools"

QAPI Metrics Goal 2


  1. Recruitment Process Improvement Team
  2. Facilities Maintenance Process Mapping

In Work:

  1. QAPI Training Classes
    • Process Mapping and Process Simulator
    • Documenting Your Workflow for an Efficient Work Team
  2. Handbook "How to Guide"