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Quality Assurance & Process Improvement Standard Operating Procedures/Instructions

Standard Operating Procedures (SOPs)

An SOP is defined as policies and procedures adopted by a company/employer to ensure policies and procedures are followed. They are dictated by the policies of an organization, in our case, by the university and Facilities Services. The SOP Pyramid below shows the hierarchy of an SOP and Standard Operating Instructions (SOIs) in relation to university and Facilities Services policies.

SOP Pyramid graphic

Standard Operating Instructions (SOIs)

An SOI is a document detailing a set of step-by-step instructions for accomplishing a task by one person and is retained in the department or unit where the task is performed. The SOI tells how a process dictated by an SOP is performed.

Desk Instructions

A desk instruction document details a set of step-by-step instructions for accomplishing a task by one person and is retained in the department or unit where the task is performed. It tells how a process is performed, but is NOT connected to an SOP. Examples: The process detailing "how to set up the structure of your files and folders" or "how to answer your phones."

Templates for SOPs, SOIs, and desk instructions are available on the Facilities Services Standard Operating Procedures page.

Benefits of Using an SOI/Desk Instruction

Frequently Asked Questions