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QAPI Council & Best Practices

Quality Assurance & Process Improvement Council

The QAPI Council functions as an advisory council to the Director of Facilities Services and the QAPI department under the guidance of the QAPI Program Coordinator.

QAPI Council members act as ambassadors, build collaboration, gather and promote best practices, and seek opportunities for quality initiatives.

The Council will meet once a month. To learn more about the Council, you can read the QAPI Council meeting minutes, or contact one of our members.

QAPI Council Members

QAPI Council members in 2014Members from left, standing: Jonathan Wilkendorf, Graham Schmidt, John Lee, Tim McMorris, Mike Johnson, Steve VanDervort. Sitting, from left: Mary Rizzi, Valerie Iannuccilli, Ken Edwards, Kenny Willis. Not pictured: RJ O’Keefe, Tim Rich.

QAPI Council members serve two-year terms, starting each June. Their nomination is by invitation and/or appointment from their management team. Current Council Members are:

Jonathan Wilkendorf (Service Center)
Tim McMorris (Custodial Night)
Steve Van Dervort (Facilities Maintenance)
R. J. (Ronald) O'keefe (Zone 2)
Mike Johnson (Fire Safety)
Kenny Wills (LBJ Zone)
Ken Edwards (Lock & Key Services)
John T. Lee (Landscaping)
Graham Schmidt (Custodial Admin)
Tim Rich (Zone 4)

Standard Operating Procedures

The QAPI Council SOP provides additional information on the roles, responsibilities, and function of the Council.

QAPI Newsletters


QAPI Best Practices

One of the goals of the QAPI Council is to gather and share best practices within Facilities Services. Best practices are a way of operating that saves time, effort, and/or money. They are methods, techniques, or tools that have consistently shown results that are superior to those achieved with other means. The QAPI Council has indentified several best practices that can be implemented within Facilities Service work groups. We will feature a new best practice every month.

2013 Best Practices

September 2013 Best Practice

Hinge Binding Tool: Making Door Hinge Adjustments Quickly and Efficiently

A hinge binding tool is a time-saving, hinge restoration tool to repair sagging doors in seconds. There are many reasons for doors to bind; damage and environmental factors may affect the function and operation of the door and frame. Steel doors can also be affected.

Different types of tools are available. Research to determine the tool that is best for your application.

One example is the Hinge Doctor:

Another example is the Hinge Tweaker:

October 2013 Best Practices

Zones Best Practice: Frequent Communication with Clients

Problem: Client/user does not know status of work.
Solution: Frequent communication with the client is important to building a positive relationship. Frequent communication also plays a vital role in teams and shops/zones. Use e-mail, phone calls, or face-to-face contact as often as possible. Communicate with all parties involved before, during, and after a job is completed.

Fire Safety Shop Best Practice: Storage Cabinets

Problem: Repair technician arrives at a building on campus and finds a faulty smoke detector for the building. The tech must bypass the detector and return to the shop to pick up a new detector. The tech may return to the building with the wrong replacement detector.
Solution: Install a sortage cabinet in a designated space in a building for storing the correct spare/replacement parts. Storage cabines can save technicians' time and ensure the right replacement part is already on site.