The University of Texas at Austin - What Starts Here Changes the World
Contact Us | For Staff

Our Vision and Mission

Service Center Contact Info


PRC: 512-471-3600

Monday — Friday; 7 a.m. - 5 p.m.
Calls answered by Work Control Specialists

Weekend and After Hour Emergencies
Calls answered by Facilities Operations

General inquiries/feedback:

Event and move inquiries/feedback:

FAX: 512-475-6409

Facilities Service Center: Your service connection all day, every day

Vision Statement

The Facilities Service Center will be known for providing excellent customer service by consistently meeting the needs of our clients and peers.


Mission Statement

Our mission is to be the client’s advocate by efficiently processing all facilities related requests, emergencies, and inquiries for The University of Texas at Austin, supporting the department’s core values of Service, Integrity, Teamwork, Excellence and Stewardship (SITES).


Process Map

This flow chart (pdf) shows the Facilities Service Center process.