Frequently Asked Questions
Who should I call if I'm locked out?
If you're locked out anywhere at the university besides the PRC, call 512-471-4441. If you're locked out on Pickle Research Campus, call your department head.
Who should I call if I'm having problems operating a lock?
If you're located anywhere at the university besides the PRC and you're having problems with a lock, call 512-471-8640. If you're on the Pickle Research Campus, call 512-471-1564.
Who should I call if I'm having problems with hinges and other hardware?
If you're having problems with hardware, call 512-471-4107.
What is key signature authority and who has it?
If someone has key signature authority, this means he or she is authorized to give people key access to certain areas of the university. The university president and vice presidents, deans, directors, and department chairs automatically have key signature authority.
Is it possible for my department to grant key signature authority to someone else?
If your department wants to give key signature authority to someone who does not have it, the chair or head of the department must send Lock and Key Services a letter assigning key signature to that person. Be sure to include a sample of that person's signature in the letter.
How do I find out what keys are on my record?
If you want to find out what keys are on your record, go to the Lock and Key Services office and we will give you a print out of this information. If you are located on the Pickle Research Campus, contact Lakshmi Putcha at 512-471-1564.
How can my department get records of who has keys to our rooms?
If you are a person with key signature authority and want information about the key records of multiple individuals or particular rooms in your department, e-mail a request for that information to Supervisor Gary Killinger. Keep in mind that we cannot provide key records for entire departments or buildings, so your department should make an effort to maintain records of the keys requested for department members. If you have any questions about requesting key records, please call 512-471-8640.
Can my department get a receipt when someone returns a key to one of our rooms?
If you are a person with key signature authority and want to get receipts that notify you of keys that your department's employees or students return, just call 512-471-8640 to request this service and give us your campus mail code.