D 11171-11172

DOCUMENTS OF THE GENERAL FACULTY

 REVISED RESOLUTION TO THE UNIVERSITY OF TEXAS FACULTY COUNCIL 
SUSPENSION OF SHARED SERVICES  


Dana Cloud (associate professor, communication studies) and Snehal Shingavi (assistant professor, English) submitted the following revised resolution to suspend the implementation of Shared Services at UT Austin. The original resolution was presented to the Council on December 9, 2013, and appears in the appendices of the minutes of the meeting. The Faculty Council will act on the resolution at its meeting on January 27, 2014. Final approval resides with the Faculty Council with formal notification to the president.
Dean Neikirk signature
Dean Neikirk, Secretary
General Faculty and Faculty Council


REVISED RESOLUTION TO THE UNIVERSITY OF TEXAS FACULTY COUNCIL 
SUSPENSION OF SHARED SERVICES  


WHEREAS, we join with the University of Texas Board of Regents and Central Administration in seeking to deliver excellent education at affordable cost in an era of reduced state appropriations; and

WHEREAS, the administration of financial, procurement, information technology and human resources at the University exists to further the mission of the University by serving its faculty and students; and

WHEREAS, the implementation of Shared Services will displace locally dedicated staff from their home units to a "call center", which represents a loss of collegial relations between staff, students and faculty and important department specific skills; and

WHEREAS the design of Shared Services was developed and will be implemented by the consulting firm Accenture, whose history of fraud and misuse of state funds puts the University at risk; and

WHEREAS Accenture has simultaneously acted as the consulting firm and is tasked with implementing the plan, resulting in a conflict of interest that presents a severe risk of cost overrun and failure to achieve stated results, as has occurred with a similar plan implemented by the same company at the University of Michigan; and

WHEREAS in so far as the Shared Services has been implemented at other Universities it has been a failure or highly problematic, at University of Michigan in particular, the faculty passed a resolution against Shared Services concluding that it "amounts to a dehumanization of the workplace"; and

WHEREAS, the published projections of profitability from Shared Services have been proven to be erroneous and overstated; and

WHEREAS, the Administration has undertaken Shared Services with insufficient disclosure of financial data, and therefore with insufficient evaluation by concerned students and faculty, resulting in inadequate consideration of the consequences and costs of the program; and

WHEREAS, the the University has denied Freedom of Information Act requests to disclose such data;  

BE IT RESOLVED that the University of Texas at Austin Faculty Council request full disclosure of financial details of the plan, including the role and compensation of Accenture; endorses the immediate suspension of pilot Shared Services implementation; and endorse the suspension of the further implementation of any part of the Shared Services Plan.




Information links:

The choice and central role of Accenture was built into selection of Workday, and Accenture will implement the plan in spite criticisms and of CFO claims to contrary: http://www.accenture.com/us-en/Pages/service-acn-workday-alliance-video.aspx (Note the language describing us as “human capital”; http://www.utexas.edu/transforming-ut/committees/administrative-services/shared-services-committee

Faculty at other universities oppose Shared Services as dehumanizing: http://www.insidehighered.com/quicktakes/2013/12/03/u-michigan-delays-controversial-shared-services-plan ; http://watertown.twcnews.com/content/news/555642/hundreds-protest-suny-shared-services/?ap=1&MP4 ; http://yaledailynews.com/blog/2012/04/12/up-close-the-challenge-of-shared-governance/

The economic consequences of Shared Services are not clear; there is a history of high failure rates: http://www.dailytexanonline.com/opinion/2013/11/14/the-problem-with-hegartys-plan-to-save-ut-money-it-costs-too-much ; 'The Causes of Shared Services failure

Accenture is a bad actor, emerging out of Arthur Andersen in the wake of the Enron scandal: http://www.crn.com/news/channel-programs/18837755/accenture-tries-to-avoid-enron-andersen-mess.htm

The Texas Comptrollers office has an extensive and damning report on the unethical and inefficient conduct of Accenture in the handling of Texas social services: http://www.cpa.state.tx.us/comptrol/letters/accenture/

Other instances of misconduct: http://www.contractormisconduct.org/index.cfm/1,73,221,html?ContractorID=5&ranking=68

http://www.contractormisconduct.org/index.cfm/1,73,221,html?ContractorID=5


General: http://www.dailytexanonline.com/opinion/2013/11/07/the-case-against-uts-shared-services-plan




Posted on the Faculty Council website on January 16, 2014.