Difficult Conversations and Conflict Management

Being Heard: Mental and Verbal Strategies for Getting Your Point Across by Judy Ringer

We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer

Eleven Ideas for Making a Hard Conversation Work by Public Conversations Project

Tips for Transforming Conflict by Search for Common Ground

Resistance or Cooperation? What You Can Do to Influence a Conflict by Ombuds Office, University of Colorado at Boulder

Ten tips for dealing with difficult people while at work by Brad Larsen, Standard-Examiner Columnist

Managing Conflict with Peers by Talula Cartwright

How to Deal With Conflict, Free Management Library

Negotiation Preparation Worksheet, adapted from Getting to Yes by R. Fisher and W. Ury

Preparatory Questions for Negotiation, Center for Cooperative Resolution, NIH

Apology

The Power of Apologies by Dr. Marsha Wagner, Columbia University

Elements of an Effective Apology by Dr. Marsha Wagner, Columbia University

Other Topics

Dealing with the Fear of Violence by Dr. Mary Rowe & Linda Wilcox, MIT

Conflict Styles When to Use Which Styles? Adapted from Thomas-Kilman Conflict Styles Survey

Don't Hit Send Until You Read This by J.P. Frazee, University of Colorado Boulder

Bullying

Concerns about Bullying at Work by Mary Rowe and Toni Robinson, MIT

Workplace Bullying Talk (YouTube), Tom Sebok

Bystander Training (YouTube) with Loraleigh Keashly, Wayne State University

Book Recommendations

Managing Conflict with Peers by Talula Cartwright, Center for Creative Leadership

Working Effectively with Faculty: Guidebook for Higher Education Staff and Managers by Susan Corcoran Christy

Lab Dynamics: Management and Leadership Skills for Scientists by Carl M. Cohen and Susanne L. Cohen

Choosing Civility by P.M. Forni

Negotiations: Strategies for Mutual Gain by Laviana Hall