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Conflict Management and Dispute Resolution Services

The Conflict Management and Dispute Resolution Office promotes the resolution of workplace disputes at the lowest level possible using conflict resolution and collaborative processes. The office further supports university departments in providing a neutral setting where conflicts are resolved in a positive and constructive manner for all employees. This setting is helpful because emotions can run high and make it difficult for parties to feel heard and understood

The dispute resolution officer (DRO) serves as an impartial third party to help staff express their workplace concerns, resolve and manage conflict, and learn more productive ways of communicating. The DRO seeks to promote a fair and interest-based conflict management system through the alternative dispute resolution process under the Grievance Policy, mediation, conflict coaching, and training.