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Counseling Services

The university offers counseling services to help you face challenges and improve your health, well-being, and effectiveness. The services are confidential and free of charge to benefits-eligible employees.

The Employee Assistance Program (EAP) provides from one to six free, confidential counseling sessions per year with its experienced staff of licensed psychologists and social workers. In these sessions, the counselor assesses needs and makes a plan with the individual for addressing those needs, either at the EAP, through a community provider, or through other UT resources.

Learn more about our counselors »

Eligibility for Counseling

Any university health insurance benefits-eligible staff, faculty, dependent (age 18 or older), or retiree may use the EAP’s counseling services. Eligible individuals may also see a counselor jointly with life partners, family members, roommates, friends, or significant others.

The EAP serves individuals associated with the main campus, Pickle Research Campus, Marine Sciences Institute at Port Aransas, McDonald Observatory, other university offices not located on the main Austin campus, and The University of Texas System administrative offices.

Visiting a Counselor During Work Hours

It is university practice that employees are permitted to use paid work time to visit the EAP with permission from their supervisor/manager.

Confidentiality

The EAP protects the privacy of your contacts as required by state and federal law, and even your initial call is private. All counseling clients receive a confidentiality notice, and release of information is strictly regulated by state laws. These laws do allow for action to be taken if there is a dangerous situation or if a child, elderly person, or disabled person is being abused or neglected. However, in the vast majority of cases no one can know of your visit to the counseling office unless you tell them or you sign a release form in the EAP office.

Common Counseling Concern

Use of the EAP will not jeopardize your job or chance of promotion. Maintaining your job and your chance for promotion depend only on your performance.

Counseling Referrals

Because EAP counseling is a short-term service, you may want to explore longer-term counseling solutions. Your EAP counselor can help you find a psychotherapist who works with the types of concerns that you identify and is located in a part of town that is convenient for you. The EAP counselor will give you contact information for therapists who are on your insurance plan along with guidelines on getting started in therapy.

Counseling Appointments

You can make an appointment to meet with a counselor on the main campus or the Pickle Research Campus. Consultations are by appointment, and a meeting can usually be set up within three days, depending on your schedule restrictions. To make a counseling appointment, contact the EAP’s main office using the below information:

Hours: 8 a.m. to 5 p.m., M-F (open over the lunch hour)
Phone: 512-471-3366
Fax: 512-475-8558
Campus Mail Code: A9200
Location: North Office Building A (NOA), room 4.200
Address: 101 E. 27th Street (southeast corner of 27th and Wichita)
E-mail: eap@austin.utexas.edu
(Although your contacts will be kept private, please remember that the confidentiality of e-mail contacts cannot be guaranteed due to the nature of electronic media.)

If it is after normal business hours and you are in crisis, you can reach the after-hours counseling service at 512-471-3399 to speak to a crisis counselor. During normal business hours please call our main office at 512-471-3366.

Forms

If you are new to the EAP or have not used our services in more than a year, you can get ahead on paperwork by downloading the intake form and confidentiality statement before your counseling appointment:

Confidentiality Statement (PDF)
Notice of Privacy Practices (PDF)
Employee Intake Form (PDF)
Non-Employee Intake Form (PDF)
Manager Intake Form (PDF)

Be That One suicide prevention logo

The HealthPoint Employee Assistance Program (EAP) collaborates with the Counseling and Mental Health Center’s “Be That One” suicide prevention program. EAP counselors are available to consult with employees, managers, and workgroups about suicide risk, prevention, intervention, and management. Our goal is to create a workplace that promotes mental health and decreases suicide risk for the UT campus community.