Employee Frequently Asked Questions
I am a full-time student and am also employed by the university. Do I qualify for discounts on the Employee Discount Program (EDP)?
Yes, all employees of the university qualify for the discounts available on the EDP.
I am a full-time student and also employed by the university but only have a student ID card. Can I get a faculty/staff ID issued to me in addition to my student ID in order to redeem some of the offers available on the EDP?
Full-time students cannot be issued a faculty/staff ID in addition to their student IDs. Before attempting to redeem a discount that calls for a faculty/staff ID, please contact the vendor whose offer you are interested in redeeming and ask if your student ID card will be sufficient to redeem the discount or if your student ID combined with some verification of employment document is required for you to redeem the discount. If you must provide a verification of employment document to the vendor, please visit the Human Resource Services (HRS) Employee Records Services page for instructions on how to obtain one.
“XYZ” Vendor asked me to contact my HRS office to receive a UT Austin PIN or discount code from them in order to redeem their discount. Can HRS provide that PIN or discount code to me?
If you receive this response from a vendor, please refer to the EDP Web site to find the information they are requesting from you. All information about how to redeem the discounts offered by participating EDP vendors is available online. HRS does not have any additional information about how to redeem a discount offered on the EDP.
I am having a problem with “XYZ” Vendor listed on the EDP. Can HRS help me to resolve my issue with them?
Our program rules and regulations state the following: “The University is not responsible for any disputes arising between a participating provider and an employee as the result of an agreement or transaction entered into between such a provider and the employee.” While our policy does not allow us to be involved in the resolution process, we do encourage you to continue to work with the vendor that you are having a problem with to resolve your issues and to write us about your experience. Per our program rules and regulations, we also have the right to remove a provider from the program based on complaints from employees or for any other reason deemed to be in the best interest of the university and its employees.
“XYZ” Vendor told me that they do not offer discounts to UT Austin employees; however, I found an offer for this vendor posted on the EDP. Why is the EDP advertising an offer to university employees that does not exist?
Unfortunately, some times a vendor has discontinued their discount to university employees without informing us beforehand or a vendor has not communicated to their new employees (or to all their employees) about the discount that they are offering to UT Austin employees. Please write us if you have this experience and we will contact the vendor to verify whether or not they are continuing their participation in the EDP. We will let you know that vendor’s status.
I am a UT Austin retiree. Do I qualify for the discounts available on the EDP?
Most vendors are willing to extend the same discounts to UT Austin retirees as they do to current university employees. Please contact the vendor listed on the site whose offer you are interested in redeeming, and ask them if they will extend the offer to you as a retiree of UT Austin.