Frequently Asked Questions
You must take action and enroll in UT Flex accounts every year to participate, otherwise you will NOT have UT Flex health care or dependent daycare accounts for the new plan year.
If you are enrolled in the medical, dental, vision, life, AD&D, short term disability, long term disability or long term care plans, your current selections will remain in effect for the new plan year, even if you don’t take any action.
Successfully recorded changes take effect on the later of September 1 or the date of approval for Evidence of Insurability (EOI), if required.
All elections must be made by 11:59 p.m. CDT on July 31.
You will not be able to change your insurance unless you experience a mid-year change in status event. You have 31 days from the date of the change in status event to notify the Human Resource Service Center and change your insurance. If you miss the 31-day change in status event period, you must wait until next July for another Annual Enrollment.
My UT Benefits is the electronic enrollment system used during Annual Enrollment to make insurance elections. You may log in with your UT EID and password or with your Benefits ID (BID) and PIN. Your PIN is included in the “Your UT Benefits Enrollment Options” email or letter sent to you by the UT System Office of Employee Benefits by July 15.
Yes, a confirmation statement will be sent the next day, but only if you make a successful update. If your update is successful, your confirmation statement will be sent to you via email. If you do not have an email address, your confirmation statement will be sent to you via U.S. mail. Be sure to click the "Record My Elections" button after you make your selections and review your confirmation statement carefully. You can make as many changes as you need to until 11:59 p.m. CDT on July 31.
You may also view the Benefits Summary tab in My UT Benefits to confirm your coverage.
Prior to July 31, you can make as many changes as you need to until 11:59 p.m. CDT. You will continue to receive new confirmation statements with your most recent changes.
After July 31, it is only possible to make changes to Annual Enrollment elections due to a clerical error. Per UT System Office of Employee Benefits policy, changes are only permitted “upon proof of ‘clear and convincing’ evidence that an election was the result of a clerical error. A misunderstanding of the benefits is not a clerical error.”
Employees must adhere to a required time limit to report the clerical error. Per policy, “an employee’s request for a change in coverage will only be considered upon the employee’s submission of ‘clear and convincing evidence’ of the mistake within 31 days of the receipt of the first payroll check that contains the error in coverage.” For monthly paid employees, the first payroll check that contains Annual Enrollment elections is October 1 and the deadline to report clerical errors is October 31.
Adding a new dependent to your insurance requires Evidence of Eligibility (EOE). EOE is proof of relationship documentation to establish your dependent’s eligibility for insurance coverage.
To add a new dependent in My UT Benefits, you need your dependent’s name, date of birth and Social Security Number (SSN). If your dependent is recently born or born in a different country and does not have an SSN, you can request a temporary ID in My UT Benefits until you are able to provide the SSN or Taxpayer Identification Number.
You must upload EOE documentation in My UT Benefits by August 15. Elections for dependent insurance must be made by July 31. A confirmation statement will be sent to you the day after Human Resources makes a determination about your EOE documentation. If your EOE is approved, your dependent will be insured beginning September 1 (if Evidence of Insurability (EOI) is also required for requested life insurance for your spouse, the EOI must also be approved and may impact the effective date). If your EOE is not approved, your dependent will not be insured and you will not be charged premiums for that dependent.
Increasing voluntary life insurance for yourself or your spouse, or employees adding short or long term disability requires Evidence of Insurability (EOI). EOI is an online health questionnaire that the insurance company uses to verify if a person meets the definition of good health. To complete EOI, you will need to provide physician names and contact information (address and phone number), current medications, treatment plans and medical issues.
You have until August 15 to complete EOI in My UT Benefits. Elections for insurance must be made by July 31. You will receive notification after the insurance company makes the EOI determination or if they need additional information. If your EOI is approved by the insurance company, the requested insurance will become effective on the later of September 1 or the first of the month following the approval date (if Evidence of Eligibility (EOE) is also required for your spouse, EOE must also be approved). If your EOI is not approved, the requested insurance will not become effective and you will not be charged premiums for it.
If you add a newborn during Annual Enrollment, insurance will not become effective until September 1. To add a newborn to your current coverage (before September 1), contact the Human Resource Service Center within 31 days of the date of birth to add the newborn as a mid-year change in status event, which is a paper enrollment process. If you miss the 31-day change in status event period, you will need to add your newborn in My UT Benefits as an Annual Enrollment election, effective September 1.
You must enroll directly with the insurance company, CNA, by August 15. You may visit the CNA website to enroll online, if you are an employee, or to print an application if you are an employee, retiree or eligible family member. You may contact CNA customer service for assistance at 888-825-0353.
For this year only, employees enrolling in the new Long Term Care plan may enroll without Evidence of Insurability (EOI), if they aren’t currently enrolled in Long Term Care.