Frequently Asked Questions
What if I don’t want to make any changes?
You must take action and enroll in UT Flex accounts every year to participate, otherwise you will NOT have UT Flex health care or dependent daycare accounts for the new plan year.
If you are enrolled in the medical, dental, vision, life, AD&D, short term disability, long term disability or long term care plans, your current selections will remain in effect for the new plan year, even if you don’t take any action.
If I make changes, when do they take effect?
Successfully recorded changes take effect on the later of September 1 or the date of approval for Evidence of Insurability (EOI), if required.
What is the Annual Enrollment deadline?
All elections must be made by 11:59 p.m. CDT on July 31.
What happens if I miss the Annual Enrollment deadline?
You will not be able to change your insurance unless you experience a mid-year change in status event. You have 31 days from the date of the change in status event to notify the Human Resource Service Center and change your insurance. If you miss the 31-day change in status event period, you must wait until next July during Annual Enrollment.
What is My UT Benefits?
My UT Benefits is the electronic enrollment system used during Annual Enrollment to make insurance elections. You may log in with your UT EID and password or with your Benefits ID (BID) and PIN. Your PIN is included in the “Your UT Benefits Enrollment Options” email or letter sent to you by the UT System Office of Employee Benefits by July 15.
Will I receive a confirmation statement after I make changes in My UT Benefits?
Yes, a confirmation statement will be sent via email the day following a successful update. Be sure to click the "Record My Elections" button after you make your selections in My UT Benefits. If your update is successful, your confirmation statement will be sent to you via email. If you do not have an email address, your confirmation statement will be sent to you via U.S. mail. Review your confirmation statement carefully. You can make as many changes as you needed until 11:59 p.m. CDT on July 31.
You may also view the Benefits Summary tab in My UT Benefits to confirm your coverage.
What if my confirmation statement doesn’t reflect the insurance I want?
Prior to July 31, you can make as many changes as you need to until 11:59 p.m. CDT on July 31. You will continue to receive new confirmation statements with your most recent changes.
After July 31, it is only possible to make changes to Annual Enrollment elections due to a clerical error. Per UT System Office of Employee Benefits policy, changes are only permitted upon proof of ‘clear and convincing’ evidence that an election was the result of a clerical error. A misunderstanding of the benefits or costs is not a clerical error.
Employees must adhere to a required time limit to report the clerical error. Per policy, “an employee’s request for a change in coverage will only be considered upon the employee’s submission of ‘clear and convincing evidence’ of the mistake within 31 days of the receipt of the first payroll check that contains the error in coverage.” For monthly paid employees, the first payroll check that contains Annual Enrollment elections is October 1 and the deadline to report clerical errors is October 31.
When is Evidence of Eligibility (EOE) required in My UT Benefits?
Evidence of Eligibility (EOE) is the proof of relationship documentation to establish a dependent’s eligibility for insurance coverage. When initially adding an eligible dependent to an insurance plan an EOE will be required.
To add a new dependent in My UT Benefits, you need your dependent’s name, date of birth and Social Security Number (SSN). If your dependent is recently born or born in a different country and does not have an SSN, you can request a temporary ID in My UT Benefits until you are able to provide the SSN or Taxpayer Identification Number. Once the dependent has been assigned a permanent SSN or Taxpayer Identification Number please notify the Human Resources Service Center (HRSC).
Elections for dependent insurance must be made by July 31. You must upload EOE documentation in My UT Benefits by August 15.A confirmation statement will be sent to you the day after Human Resources electronically reviews your dependent documentation.
If your EOE is approved, your dependent will be insured beginning September 1. The effective date of coverage for your dependent spouse may be impacted if completion of an Evidence of Insurability (EOI) is required.
If your EOE is not uploaded or unapproved, your dependent will not be added to the insurance plan and dependent premiums will not be applied.
When is Evidence of Insurability (EOI) required in My UT Benefits?
The Evidence of Insurability (EOI) is an online health questionnaire that the insurance company uses to verify if a person meets the definition of good health.You will need to provide the physician names and contact information (address and phone number), medical issues, current medications, and treatment plans. In My UT Benefits you will be required to complete the EOI when increasing the voluntary life insurance values for yourself or spouse or if the employee is adding a disability plan.
Elections for insurance must be made by July 31. You have until August 15 to complete the EOI in My UT Benefits. You will receive notification after the insurance company makes the EOI determination or if additional information is necessary.
If your EOI is approved by the insurance company, the requested insurance will become effective on the later of September 1 or the first of the month following the approval date (pending approved Evidence of Eligibility (EOE) for your spouse if applicable).
If your EOI is incomplete or unapproved, the requested insurance will not become effective and you will not be charged premiums for the benefit.
Note: EOI is required when the employee or retiree is adding Long Term Care for self or an eligible dependent. To enroll you may visit the CNA website or print an application. Feel free to contact CNA customer service for assistance at (888) 825-0353.
Can I add a newborn to my insurance during Annual Enrollment?
If you add a newborn during Annual Enrollment, insurance will not become effective until September 1. To add a newborn to your current coverage (before September 1), contact the Human Resource Service Center within 31 days of the date of birth to add the newborn as a mid-year change in status event.
How do I enroll in Long Term Care insurance?
You must enroll directly with the insurance company, CNA, by August 15. EOI is required when the employee or retiree is adding Long Term Care for self or an eligible dependent. To enroll you may visit the CNA website or print an application. Feel free to contact CNA customer service for assistance at (888) 825-0353.
How much does the insurance cost?
You can view the Benefits Summary tab in My UT Benefits for your monthly costs. In addition, we highly encourage review of the Interactive Benefits Cost Worksheet to confirm the monthly premiums of the salary based benefits to include, the life insurance and disability plans.