Retiree/Surviving Dependent Insurance Billing Information
Bills are issued quarterly during the fiscal year (September – August). Payments are due by the 10th of the month.
|Quarter||Bills Mailed||1st Installment or
Full Payment Due Date
The following table explains your payment options. Remember to use the coupon provided with your bill to ensure proper credit for your payments. Credit card payments cannot be accepted by phone.
Automatic Payment via Electronic Funds Transfer (EFT) from your bank account is a convenient payment option and can be set up either online or by submitting a paper enrollment form. Your AutoPay enrollment remains in effect until updated or cancelled. You do not need to re-enroll each fiscal year.
|Online:||What I Owe (upgraded UT EID required) allows you to make one time, online payments by credit card, electronic funds transfer (EFT), or electronic check. Go to What I Owe to view your insurance bill and follow the instructions on how to make payments.|
*Only MasterCard and Discover are accepted. Credit card payments are not accepted by phone.
|Monthly Installment Payments:||
Payments may be made quarterly or in monthly installments. Insurance payments are due on the 10th of each month. If payment is not received by the due date, your insurance coverage could be canceled. If the due date falls on a weekend or holiday, payment is due on the next business day.
|By Fax or
Long Term Care for Retirees
Long Term Care insurance is not administered by the University of Texas and is not included in your Retiree Insurance bill. Please contact Continental Casualty Company (CNA) at 1-888-825-0353 between 8:00 and 6:00 (EST) to notify them that you have retired and need to be billed at your home address.
- For billing or payment questions, contact Payroll Services at 512-471-5271.
- For eligibility or enrollment questions, contact the Human Resource Service Center at 512-471-4772 or 1-800-687-4178.
- For coverage or claims questions, please contact the insurance company. See Insurance Contacts for more information on contacting the insurance company directly.