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Billing Schedule

Bills are issued quarterly by fiscal year (September-August). Here's the mailing and billing schedule for each quarter:

Quarter Bills Mailed 1st Installment or
Full Payment Due Date 		2nd Installment
Due Date 		3rd Installment
Due Date
1st (Sep-Nov) 9/15/2009 10/10/2009** 10/10/2009** 11/10/2009
2nd (Dec-Feb) 11/17/2009 12/10/2009 1/10/2010 2/10/2010
3rd (Mar-May) 2/16/2010 3/10/2010 4/10/2010 5/10/2010
4th (Jun-Aug) 5/18/2010 6/10/2010 7/10/2010 8/10/2010

**Note: If you're paying on a monthly installment basis, both the first and second installments are due on 10/10/2009.

Payment Options

The following table explains your payment options. Remember to use the coupon provided with your bill to ensure proper credit for your payments.

AutoPay: Automatic Payment via Electronic Funds Transfer (EFT) from your bank account is a convenient payment option and can be set up either online or by submitting a paper form.
  • To complete your enrollment online, a high assurance EID is required to access the AutoPay Web site. You can update or cancel your AutoPay enrollment online at any time. The UT EID Web site has information about upgrading your EID to high assurance.
  • In lieu of online enrollment, you can complete and submit an Automatic Payment Request Authorization Form. Please do not send the form with your payment. Mail it to the address on the back of the form. You can update or cancel your AutoPay at any time by submitting a new form. If you have questions about AutoPay or need to request a paper enrollment form, contact Payroll Services at 512-471-5271.
Online: What I Owe (high assurance UT EID required) allows you to make one-time online payments by credit card, electronic funds transfer (EFT) or electronic check. Go to What I Owe to view your insurance bill and follow the instructions on how to make payments.
US Mail:
  • Mail payments to:
    The University of Texas at Austin
    P.O. Box 13177
    Austin, TX 78711
Check or
Money Order:
  • Make payments payable to: The University of Texas at Austin
  • Include your UT EID (located on your bill next to your name)
  • Write "Retiree Insurance" on the check or money order
Credit Card:
  • Provide your credit card number and expiration date*
  • Specify the amount of your payment
  • Sign the payment coupon

*Only MasterCard and Discover are accepted. Credit card payments are not accepted by phone.

Monthly Installment Payments:
  • For proper credit on monthly installment payments, include a message with your payment indicating that you are paying for "University of Texas at Austin - Retiree Insurance" and provide:
    • Your name
    • UT EID (located on your bill next to your name)
    • Check or credit card number, expiration date and amount to be charged

Cancellation Policy

Payments can be made quarterly or in monthly installments and are due on the 10th of each month. If payment is not received by the due date, your insurance coverage could be cancelled. If the due date falls on a weekend or holiday, payment is due on the next business day.

Address Changes

Online:
  • Go to My Employee Information (high assurance UT EID required)
  • Select "Addresses & E-mail" in the navigation bar on the left
  • Update both the W-2 (permanent) and the U.S. (local) addresses
By Fax or US Mail:

By
E-mail:
  • E-mail the Human Resource Service Center with your name, EID, new address and any other changes, such as your phone number, e-mail address or emergency contact information.
By Phone:

Long-Term Care for Retirees

Long-Term Care insurance isn't administered by the university and isn't included in your retiree insurance bill. Please contact Continental Casualty Company at 1-888-825-0353 between 8 a.m. and 6 p.m. (EST) to notify them that you have retired and need to be billed at your home address.

Contact Information

For billing or payment questions, contact Payroll Services at 512-471-5271.

For eligibility or enrollment questions, contact the Human Resource Service Center at 512-471-HRSC or 1-800-687-4178.

For coverage or claims questions, please contact the insurance company. See Insurance Contacts for more information on contacting the insurance company directly.