The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Statuses

Past Service Interruptions: 2016


June

6/30/2016
Office 365 Message Delivery Delays
6/29/2016
RESOLVED:  UT Web emergency maintenance
6/29/2016
RESOLVED: UT Web degraded performance
6/28/2016
RESOLVED: UT Web slow load times
6/24/2016
RESOLVED: OTS 96 strand LEAF OTS Fiber cut
6/23/2016
RESOLVED: Possible Internet Connectivity Problems
6/17/2016
RESOLVED: PyPE Non-Disruptive Emergency Maintenance
6/16/2016
RESOLVED: Mainframe EID creation and updates unavailable
6/16/2016
RESOLVED: uTexas Identity Manager (TIM) PROD Expedited Non-Disruptive Maintenance Starting
6/16/2016
RESOLVED: Emergency F5 Load Balancer Maintenance
6/16/2016
RESOLVED: uTexas Identity Manager (TIM) PROD Expedited Maintenance
6/15/2016
RESOLVED: ID manager degraded response time
6/14/2016
RESOLVED: IronPort Appliance Issue
6/14/2016
RESOLVED: Authoritative DNS Service Disruption for Some Domains
6/13/2016
RESOLVED: Zenoss alerts received for multiple devices
6/13/2016
RESOLVED: Selfscan: Service Unavailable
6/13/2016
RESOLVED: TED service degraded
6/13/2016
RESOLVED: Footprints unable to load tickets for some workspaces
6/10/2016
RESOLVED:  Austin Active Directory Degraded
6/3/2016
RESOLVED: UT-V Site Recovery Manager is Down

May

5/19/2016
RESOLVED: SharePoint 2013 Outgoing Email Issue
5/17/2016
RESOLVED: uTexas Identity Manager (TIM) PROD Maintenance Extended
5/16/2016
RESTORED: UT-VMG: vCenter Web Client Issue
5/15/2016
RESOLVED: Extended Web Central planned maintenance
5/13/2016
RESOLVED: UT Web Panel Emergency Maintenance
5/5/2016
RESOLVED - SQL 2012 unplanned maintenance
5/4/2016
RESOLVED:  Intermittent Outage for some UCDs (Universal Call Distribution)
5/3/2016
RESOLVED:  Emergency Maintenance- UTprint services restarting

April

4/29/2016
RESOLVED: Legacy Automated Attendant System answering calls intermittently
4/26/2016
RESOLVED: Possible Network Problems
4/26/2016
RESOLVED: DocRepo Connectivity issues
4/25/2016
RESOLVED: uTexas Identity Manager (TIM) PROD Mainframe Connectivity Problems
4/25/2016
RESOLVED: Intermittent access to UTLogin
4/25/2016
RESOLVED: Intermittent access to EID Admin tools
4/25/2016
RESOLVED: Urgent F5 Load Balancer Maintenance
4/21/2016
RESOLVED: Canvas Status Update
4/17/2016
RESOLVED: SharePoint 2013 - multiple site collections down
4/13/2016
RESOLVED : Adobe Connect Concurrent Meeting Seat limit reached
4/12/2016
SQL 2012 Performance degraded
4/7/2016
RESOLVED: UT Web partial outage
4/7/2016
RESOLVED: Degraded Service - Campus Internet Connectivity
4/6/2016
RESOLVED: UT Login: Degraded performance
4/5/2016
RESOLVED: UT Voice Mail Sporadic Errors
4/5/2016
RESOLVED: WebAgent/mainframe access to Doc Repo - intermittent errors

March

3/31/2016
RESOLVED: Web search not working from UT home page
3/30/2016
RESOLVED: UT Lists emergency maintenance
3/30/2016
RESOLVED: Emergency Maintenance: MySQL 5.6 PROD occurring morning of March 31st
3/30/2016
RESOLVED: UDC-B Out of Band Management Network Interruption
3/28/2016
RESOLVED: EID creation, admin and password reset services unavailable
3/28/2016
RESOLVED: Oracle Database Outage

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