The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Statuses

Past Service Interruptions: 2015


December

12/11/2015
RESOLVED: Emergency Maintenance: PyPE Deployment Interface
12/10/2015
RESOLVED: SmartVoice Maintenance 12/10
12/9/2015
RESOLVED: Stache Emergency Maintenance
12/8/2015
SharePoint 2013 degradation
12/8/2015
RESOLVED: UT-V vCenter Services Restarted
12/7/2015
RESOLVED: Users reporting errors logging into Selfscan
12/6/2015
RESOLVED: Some users cannot access or use Canvas currently
12/3/2015
RESOLVED: UTDirect not available
12/2/2015
RESOLVED: Student Testing Service’s Test Registration system Emergency maintenance
12/1/2015
RESOLVED: CTL scoring software emergency maintenance
12/1/2015
RESOLVED: Broker servers unavailable

November

11/30/2015
RESOLVED: UT-V vCenter Issue: Resolved
11/25/2015
RESOLVED: Student Testing Services’ Test Registration System Emergency Maintenance
11/19/2015
RESOLVED: Secure Messaging inconsistent
11/19/2015
RESOLVED: Shibboleth authentication issues
11/19/2015
RESOLVED: Users unable to log into Selfscan
11/18/2015
RESOLVED: Delays in connections to TED
11/18/2015
RESOLVED: UTDirect: Inconsistent logoff time
11/18/2015
RESOLVED: Partial Austin Disk Services Interruption
11/16/2015
RESOLVED: Footprints incoming email degraded
11/13/2015
RESOLVED: UTDirect Logoff issues
11/13/2015
RESOLVED: Logoff not consistently working on UTDirect
11/12/2015
RESOLVED: SmartVoice Maintenance 11/12/15
11/12/2015
RESOLVED: Some applications that use the XML gateway experiencing issues.
11/11/2015
RESOLVED: Austin Disk Services Issues
11/11/2015
RESOLVED: FAMIS Client Access Issue
11/10/2015
RESOLVED: University Blog Service OS Maintenance
11/9/2015
RESOLVED: Wikis Service Is Unresponsive
11/6/2015
RESOLVED: Student Planner: courses not appearing (PROD)
11/5/2015
RESOLVED: UT Voice Mail Potential Disruption
11/4/2015
RESOLVED: EID creation and password reset delay
11/2/2015
RESOLVED: Course Schedule intermittent problems
11/1/2015
RESOLVED: Student Testing Services Test Registration System Emergency Maintenance

October

10/30/2015
RESOLVED: Partial Austin Disk Services Interruption
10/27/2015
RESOLVED: UTprint maintenance
10/27/2015
RESOLVED: Student Testing Services’ Test Registration System -Emergency Maintenance
10/27/2015
RESOLVED: Problems with EID Admin Application and EID Self Help Tool
10/23/2015
RESOLVED: ITS MSSQL Server SQL 2012 PROD is experiencing issues
10/20/2015
RESOLVED: UT Web Weekly Planned Maintenance Extension
10/19/2015
RESOLVED:  Adobe Connect outage this weekend
10/19/2015
RESOLVED:  Austin Disk SSH File Transfer Protocol (SFTP) Outage
10/16/2015
RESOLVED: UT VoiceMail was momentarily unavailable
10/15/2015
RESOLVED: SmartVoice Maintenance 10/15
10/14/2015
RESOLVED: Student Testing Service’s Test Registration system maintenance
10/13/2015
RESOLVED: ATT Hotel fiber cut
10/12/2015
RESOLVED: EID creation and password reset service unavailable
10/11/2015
RESOLVED:  EID creation and password reset service unavailable
10/8/2015
RESOLVED: Student Testing Services’ Test Registration System Emergency Maintenance
10/7/2015
RESOLVED: Emergency maintenance - SharePoint 2010 Version Upgrade
10/6/2015
RESOLVED: UTmail Manage account page unavailable

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We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!