The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

ITS Services Statuses

Past Service Interruptions: 2015


October

10/20/2015
RESOLVED: UT Web Weekly Planned Maintenance Extension
10/19/2015
RESOLVED:  Adobe Connect outage this weekend
10/19/2015
RESOLVED:  Austin Disk SSH File Transfer Protocol (SFTP) Outage
10/16/2015
RESOLVED: UT VoiceMail was momentarily unavailable
10/15/2015
RESOLVED: SmartVoice Maintenance 10/15
10/14/2015
RESOLVED: Student Testing Service’s Test Registration system maintenance
10/13/2015
RESOLVED: ATT Hotel fiber cut
10/12/2015
RESOLVED: EID creation and password reset service unavailable
10/11/2015
RESOLVED:  EID creation and password reset service unavailable
10/8/2015
RESOLVED: Student Testing Services’ Test Registration System Emergency Maintenance
10/7/2015
RESOLVED: Emergency maintenance - SharePoint 2010 Version Upgrade
10/6/2015
RESOLVED: UTmail Manage account page unavailable
10/5/2015
RESOLVED: DocRepo issue
10/5/2015
RESOLVED: UT Web Service Interruption
10/5/2015
RESOLVED: Toopher Experiencing Issues

September

9/28/2015
RESOLVED: International long distance service degraded
9/27/2015
RESOLVED: UTV Host Failure
9/24/2015
RESOLVED: uTexas Identity Manager (TIM) PROD Web Application Outage
9/24/2015
RESOLVED: uTexas Identity Manager (TIM) PROD Web Application Outage
9/23/2015
RESOLVED: Document Repository access failures
9/23/2015
RESOLVED: Wiki response slow
9/22/2015
RESOLVED: Qualtrics Services Offline
9/16/2015
RESOLVED:  University Group Email availability
9/16/2015
RESOLVED: UT Voice Mail offline
9/16/2015
RESOLVED:  UTprint Server Emergency Maintenance
9/14/2015
RESOLVED: UTprint Emergency Maintenance
9/10/2015
RESTORED: SmartVoice Maintenance 9/10
9/9/2015
UTPrint server—restarting
9/3/2015
RESOLVED: Campus Internet Outage
9/3/2015
RESOLVED: Wikis are unavailable

August

8/31/2015
RESTORED: UT Web emergency maintenance 5:15 - 5:45 p.m. Monday 8/31
8/31/2015
RESOLVED: UT Web Outage
8/30/2015
RESOLVED: UTprint services restarting
8/29/2015
RESOLVED: Some Canvas users seeing page errors for modules and quizzes
8/28/2015
RESOLVED: East Campus Cabling/Emergency Maintenance
8/25/2015
RESOLVED: UT Web Non-Responsive
8/24/2015
RESTORED: uTexas Enterprise Directory Service Degraded
8/24/2015
RESOLVED: EID Self Help Application Degraded
8/24/2015
RESOLVED: UTDirect non-responsive
8/20/2015
RESOLVED: UT-V network maintenance extended to 10pm
8/20/2015
RESOLVED: CTL’s Test Registration System Emergency Maintenance
8/20/2015
RESOLVED: UT Direct Down
8/20/2015
RESOLVED: UT Voicemail Access via Phone is Unavailable
8/20/2015
RESTORED: Austin Disk Outage
8/17/2015
RESOLVED:  Blogs Service Unavailable
8/14/2015
RESOLVED: Emergency maintenance on Course Instructor Survey Aggregates page
8/13/2015
RESOLVED: Canvas access for Su15 and F15
8/13/2015
RESOLVED: SmartVoice Maintenance 8/13
8/13/2015
RESOLVED:  https down on qual.its.utexas.edu
8/11/2015
RESOLVED: University Blog Service Emergency Maintenance

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We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!