The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

ITS Services Statuses

Past Service Interruptions: 2015


June

6/11/2015
RESOLVED: Box Sync Service Down / Intermittent Web Access
6/11/2015
RESOLVED: SmartVoice Maintenance 6/11
6/11/2015
RESOLVED: UTS service issue
6/5/2015
RESOLVED:  Footprints - Incoming email degraded
6/4/2015
RESOLVED: VoIP Campus Wide Phone System Outage
6/3/2015
RESTORED: UT Web Degraded
6/3/2015
RESTORED: SDS database and MySDS inaccessible

May

5/27/2015
RESOLVED:  UTprint SQL Updates Today
5/26/2015
RESOLVED: Local Weather Radar video
5/24/2015
RESOLVED: Adobe Connect 9.3 upgrade
5/24/2015
RESOLVED: Universal Command errors beginning overnight
5/24/2015
RESOLVED: uTexas Identity Manager (TIM) PROD Experiencing Problems Connecting to the Mainframe
5/23/2015
RESOLVED: UT-V vCenter Access Issue
5/20/2015
RESOLVED: Problem with ID Card Center Updates to BACS
5/20/2015
RESOLVED: Problems with mainframe file transfers and centrally printed reports
5/20/2015
RESOLVED: Emergency maintenance for Web Central Transitional Fat Cookie service
5/20/2015
RESOLVED:  Fiber Channel Switch issue: Under Investigation
5/18/2015
RESOLVED:  Emergency maintenance for UTLOGIN-enabled Windows Web Hosting service
5/18/2015
RESOLVED: DNS Errors Impacting Various Services
5/18/2015
RESOLVED: TED intermittent authentication errors
5/18/2015
RESOLVED: UT Login Portal Down
5/18/2015
RESOLVED: Toopher Pairing Issues
5/14/2015
RESOLVED: Unplanned SmartVoice Maintenance 5/14
5/14/2015
RESTORED:Campus CATV outage
5/14/2015
RESTORED: Power outage in several Main Campus buildings
5/13/2015
RESTORED:Emergency SDS maintenance
5/12/2015
RESOLVED:  Encrypted TID Printing is down at UT System
5/6/2015
RESOLVED: Central ITS Oracle RAC
5/6/2015
RESOLVED: EID Admin Tool Inaccessible
5/6/2015
RESOLVED: UT Direct website is unresponsive
5/6/2015
RESOLVED:  Windows Web Hosting: Service Outage
5/6/2015
RESTORED:Technology Resources JIRA Application Maintenance
5/3/2015
RESTORED: UTS Down

April

4/30/2015
RESOLVED: Quizzes generating error messages for some Canvas users
4/28/2015
RESOLVED:Software Distribution and Sales Digital Download (SDS-DD) service outage
4/23/2015
RESOLVED: ISO Stache security certificate expired
4/22/2015
RESOLVED: Problems with search on www.utexas.edu
4/22/2015
RESTORED - UTLogin Planned Maintenance
4/21/2015
RESOLVED:MSSQL SLQ01 Cluster: Emergency Outage
4/20/2015
RESOLVED: VOIP Login Outage
4/20/2015
RESOLVED: EWDE Emergency maintenance
4/17/2015
RESTORED: [UDCB] - Emergency maintenance 4/17/15
4/16/2015
RESOLVED: Adobe Connect disruptive emergency maintenance
4/16/2015
RESOLVED: UT Web Service Latency
4/16/2015
RESOLVED: SmartVoice Maintenance 4/16 at 10 pm
4/16/2015
RESOLVED: EID password reset malfunction
4/15/2015
RESOLVED: Trouble logging into Canvas
4/15/2015
RESOLVED: Austin Disk Emergency Maintenance
4/14/2015
RESOLVED: UTprint Emergency Maintenance tonight, 10PM
4/14/2015
RESOLVED:Intermittent Internal Server Error

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We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!