The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Statuses

Past Service Interruptions: 2016


March

3/14/2016
RESOLVED: VPN Maintenance
3/11/2016
RESOLVED: JIRA Planned Maintenance
3/10/2016
RESOLVED: University Group Email Unavailable
3/10/2016
RESOLVED:Users currently unable to access or use Canvas
3/8/2016
RESOLVED: College of Education Undergraduate Scholarship Application Emergency Maintenance
3/4/2016
RESOLVED: Duo Expedited Disruptive Maintenance
3/3/2016
RESOLVED: EID Administrative and Self-Service web applications unavailable
3/2/2016
RESOLVED: Hitachi NAS Configuration Issue
3/1/2016
RESOLVED: UTForge is Unavailable

February

2/29/2016
RESOLVED: Group Email System is Unavailable
2/25/2016
RESOLVED: TED Unavailable
2/25/2016
RESOLVED: UT Voice Mail Intermittent Errors
2/23/2016
RESOLVED: UT Web planned maintenance
2/23/2016
RESOLVED: University Wiki Service intermittent outage
2/23/2016
RESOLVED: Web Central Authentication Service SSL Certificate Expiration
2/23/2016
RESOLVED: Unplanned maintenance University Wiki Service
2/23/2016
RESOLVED; Possible Wikis issue
2/22/2016
RESOLVED: Emergency Maintenance: UT-V/UT-VMG Web Client Patching
2/21/2016
RESOLVED: Utexas Advanced Directory Unavailable
2/16/2016
RESOLVED:  Toopher SMS Authentication Issue
2/15/2016
RESOLVED:  FootPrints Partial Service Outage
2/12/2016
RESOLVED: Emergency Footprints outage
2/12/2016
RESOLVED:  Footprints: Database Error - ITS Incident Management Workspace
2/10/2016
RESOLVED: UTprint server emergency restart
2/4/2016
RESOLVED: Qual and beta UTdirect loadbalancer switch

January

1/29/2016
RESOLVED: Loss of UTDirect / Apply Texas redundancy
1/28/2016
RESOLVED: Office 365 Provisioning Tools Currently Unavailable
1/25/2016
RESOLVED: UT Web Sites Returning 502 Bad Gateway Errors
1/22/2016
RESOLVED: Partial Austin Disk Services Interruption
1/22/2016
RESOLVED:  Toopher Two-Factor Authentication Issue: Intermittent Slow response
1/21/2016
RESOLVED: UT Voice Mail Service Down
1/19/2016
RESOLVED: FootPrints Ticketing Service Is Unavailable
1/15/2016
RESOLVED: SharePoint Service Currently Unavailable
1/14/2016
RESOLVED: SmartVoice Maintenance 1/14
1/13/2016
RESOLVED: Two-Factor Account Error Message
1/9/2016
RESOLVED: Emergency Reboot of Selfscan
1/8/2016
RESOLVED: Emergency Wireless Network Maintenance - 1/13, 5-8pm
1/7/2016
RESOLVED: Selfscan Unresponsive
1/6/2016
RESOLVED: Emergency UT Web Panel maintenance
1/4/2016
RESOLVED: Software Distribution and Sales (SDS) Maintenance

Past Service Interruptions: 2015


December

12/31/2015
RESOLVED:Mainframe Tape System - Intermittent Problems
12/22/2015
RESOLVED: Nexpose (selfscan) unplanned maintenance
12/17/2015
RESOLVED: Emergency maintenance - caching DNS servers
12/15/2015
RESOLVED: Emergency maintenance on standby F5
12/14/2015
RESOLVED: UT-V vCenter Performance Degradation
12/14/2015
RESOLVED: Malformed anti-spam pattern caused brief disruption in mail from gmail.com
12/12/2015
RESOLVED: Toopher SMS Texting Issue
12/11/2015
RESOLVED: Emergency Maintenance: PyPE Deployment Interface
12/10/2015
RESOLVED: SmartVoice Maintenance 12/10
12/9/2015
RESOLVED: Stache Emergency Maintenance

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