The University of Texas at Austin

ITS Services Status

RESTORED: Campus E-mail Slowdown

Service Restored

Outbound e-mail is functioning normally.


As of 4:44 p.m., the e-mail backlogs have been cleared. ITS mail services are now delivering e-mail to all external domains in a timely manner.

The major external mail services appear not to have classified e-mail from ITS mail services as spam. However, if you sent a message to an external domain after 2:00 p.m. on Thursday, November 6, and have not received an expected response by Monday morning, consider resending the e-mail message.

ITS is continuing to monitor the situation and will re-evaluate on Monday, November 10.


Outbound e-mail is being delivered to most domains, including Gmail and Yahoo. Delivery of e-mail to AOL remains slow. ITS is continuing to monitor the situation.


In the afternoon on Thursday, November 6, 2008, ITS mail services began experiencing problems with delivery of e-mail to Gmail, Yahoo, AOL, and other domains. Outbound e-mail messages might have been delayed, undelivered, or identified as spam. ITS staff have identified the cause of the issue and are working to resolve the issue.

All services that relay their outbound mail via outbound.mail.utexas.edu are affected. This includes UMBS, AEMS, UTS, UTlists, the mail handlers for @its.utexas.edu, and almost every other ITS-managed mail service. Devices like scan-to-email devices that use relay.mail.utexas.edu are also affected because they use the same underlying hardware. Mail inbound from the Internet is not directly affected, since that is handled by separate hardware.

Last updated on Nov 14, 2008 11:31 AM