The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

ITS Services Status

Mainframe Maintenance

On Sunday, May 3, 2009, from approximately 12:02 to 12:18 a.m., maintenance was performed on the mainframe. The following Web sites and services were not available during this time: UT Direct,, the Information Quest data warehouse, TN3270 mainframe access, and mainframe TID printing. In addition, university services that use fat cookie EID authentication (for example, various department services) were not available.

The Public Network Authentication system and systems that rely on Austin Active Directory Service, such as WebSpace, Blackboard, Webmail, and Austin Exchange Messaging Service (AEMS), were not affected by this maintenance.

Last updated on May 3, 2009 1:39 AM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!