The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

ITS Services Status

Service Restored/Help Desk Call Distribution System
Service Restored

At 9:07 a.m. on 07/07/2009 the Help Desk’s A.C.D. system is back up and functioning.

At 8:56 a.m. on 07/07/2009, the service provider for the Help Desk was working to resolve the Automatic Call Distribution system’s problem.

At approximately 8:30 on 07/07/2009 it was reported that the Help Desk Automatic Call Distribution System was down. They are unable to make or receive calls. An investigation is underway and this issue will be resolved as soon as possible.

Last updated on Jul 9, 2009 10:14 AM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!