The University of Texas at Austin

ITS Services Status

RESOLVED:Remedy server restart required

Service Restored

The Remedy 7 service was back up and and both the web and desktop clients are functioning as expected as of 13:40.

Note: the web client will be uncommonly slow until the forms re-cache on the server, which will happen the first time that someone accesses each from the mid-tier. It should be back to normal speed inside fifteen minutes or so.

At 13:34 today the Help Desk reported problems logging into remedy via either the desktop or web client, and others were reporting desktop client crashing.

 

Last updated on Sep 9, 2010 12:52 PM