The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status


RESOLVED:  Footprints Workflow Updates Completed
Service Restored

This update (SYSMOD 2417) is completed.

WHAT IS THE MAINTENANCE
Update custom javascript to support User Services routing needs and
address a bug which affects Google Chrome browsers.

WHO IS IMPACTED BY THIS CHANGE
ITS Help Desk Tier I/II users of the ‘ITS Incident Management’ FootPrints
workspace.

WHAT IS THE IMPACT OF THIS CHANGE
To enforce assignment/routing restrictions and workflow for tickets
created by Tier I help desk consultants.


Last updated on Jul 7, 2012 9:31 AM

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