The University of Texas at Austin

ITS Services Status

RESOLVED:  Footprints Workflow Updates Completed

Service Restored

This update (SYSMOD 2417) is completed.

WHAT IS THE MAINTENANCE
Update custom javascript to support User Services routing needs and
address a bug which affects Google Chrome browsers.

WHO IS IMPACTED BY THIS CHANGE
ITS Help Desk Tier I/II users of the ‘ITS Incident Management’ FootPrints
workspace.

WHAT IS THE IMPACT OF THIS CHANGE
To enforce assignment/routing restrictions and workflow for tickets
created by Tier I help desk consultants.

Last updated on Jul 7, 2012 9:31 AM