The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

ITS Services Status

RESOLVED: Help Desk Phone Queue issues
Service Restored

The permanent remedy was installed by the vendor and successfully tested by the ITS Help Desk.  This issue is resolved.

The vendor’s support technician was able to resolve the scheduling problem, and the ITS Help Desk automated call distributor is running on its normal schedule.  The problem was the result of a known issue.  A permanent remedy will be put in place early next week.

The ITS Help Desk is currently experiencing issues with our automated call distributor.  Our system is informing customers we are in after-hours operating mode. We are still open and if they leave a voice message we will respond to them in the order that they arrive.

We are aware that our phone system is informing customers that we are offline and are investigating the issue with Voicemail Sys-Admin and T-metrics.

Last updated on Oct 3, 2012 3:47 PM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!