The University of Texas at Austin

ITS Services Status

RESOLVED: Help Desk Phone Queue issues

Service Restored

The permanent remedy was installed by the vendor and successfully tested by the ITS Help Desk.  This issue is resolved.


The vendor’s support technician was able to resolve the scheduling problem, and the ITS Help Desk automated call distributor is running on its normal schedule.  The problem was the result of a known issue.  A permanent remedy will be put in place early next week.


The ITS Help Desk is currently experiencing issues with our automated call distributor.  Our system is informing customers we are in after-hours operating mode. We are still open and if they leave a voice message we will respond to them in the order that they arrive.

We are aware that our phone system is informing customers that we are offline and are investigating the issue with Voicemail Sys-Admin and T-metrics.

Last updated on Oct 3, 2012 3:47 PM