The University of Texas at Austin

ITS Services Status

RESOLVED: Footprints Upgrade

Service Restored

Footprint maintenance completed.


This issue is currently resolved, by work-around.

The full text indexes of these six workspaces are still broken, but have been
disabled and searching by keyword or summary on the workspace homepage functions
as expected.


Maintenance beginning.


BMC has a suggested solution that systems staff will put into place tonight.

WHEN: 2/11/2013 10p - 12a

WHAT: Remediation for the full-text search from the home page of affected
workspaces.

IMPACT:
The service may be slow to respond while fields are synchronized and indexes
rebuilt.


Remediation of the affected workspaces will have to wait until after business hours tonight.  Most workspaces are not affected by the indexing bug, and those that are still retain necessary functionality—only searching for tickets from the home page will generate the error.


There are still some indexing errors in a few of the workspaces.  ITS is engaging BMC for help with this one.  Most workspaces are not affected.


Full-text indexing issues have arisen in some of the upgraded workspaces. Not all of them, and the main ITS workspace is functioning, but some ITS and customer
workspaces are displaying errors.

ITS staff is investigating.

Last updated on Feb 20, 2013 10:25 AM