The University of Texas at Austin

ITS Services Status

RESOLVED:  Footprints Database Error

Service Restored

A hung process in the mysql instance servicing Footprints temporarily slowed down mysql performance. This has been corrected and Footprints is back to normal.


Systems staff is investigating.


Help Desk Consultants have been receiving an intermittent error with Footprints since about 9:55 am. The error message is:  “An error has occurred: Error 201.” There has been a temporary database connectivity error. Please click the browser Back or Refresh button to continue. If the problem persists, please contact your Administrator.

Last updated on Mar 18, 2013 10:18 AM