The University of Texas at Austin

ITS Services Status

RESOLVED: UTBackup Application issue

Service Restored

Updated 10/08/2013
A system upgrade is necessary to resolve 448-bit custom encryption key authentication issues.  ITS staff are testing this upgrade and will notify UTBackup customers once a production launch date is scheduled.   


ITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues.  Until further notice UTBackup customers should not enable this setting.  Our investigation continues and updates will be provided as they develop. 


UTBackup authentication and connections from the desktop application are unavailable to some customers.  This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings.  Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped. 

Last updated on Oct 8, 2013 2:07 PM