The University of Texas at Austin

ITS Services Status

Informational: New Telephone Dialing Procedures Starting June 1, 2013
Service Restored

Effective June 1, 2013, all local Austin area phone calls must be placed using 10-digit numbers (area code plus 7-digit number). This is due to a new area code being introduced in the greater Austin area by the Texas Public Utility Commission (PUC). On June 1, anyone dialing the local Austin area from a campus phone using only “9” plus 7-digits will receive an error recording asking them to try their call again. Five-digit dialing on campus is not affected. Ten-digit dialing (“9” + 512 + 7-digit number) from campus phones to local Austin numbers is available for use now. 

Additional information may be found in the PUC notice:

Faculty and staff are encouraged to prepare for this change now by ensuring all their printed and online materials contain 10-digit local numbers, updating any 7-digit numbers on directories of devices they use and updating campus telephone features they use as follows:

*        Manual call forwarding to off-campus local numbers using “9”+7 digits will fail. Manual forwarding of calls to off-campus local numbers will require “9”+10 digits and can be changed now.  (If your telephone is programmed by ITS to forward to an off-campus number on a Busy or No-Answer condition, ITS is proactively changing these entries to “9”+10 digits.)

*        ITS has proactively updated all existing speed call and auto dial entries to off-campus local numbers to “9”+10 digits. Future speed calling and auto dial entries for off-campus local numbers will require “9”+10 digits.

*        Incoming calls to campus telephones that display caller information has been already updated to display “9”+10 digits.

If you have questions, please contact the ITS Help Desk. (, 512-475-9400)

Last updated on May 31, 2013 3:30 PM

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