ITS Services Status
Informational: New Telephone Dialing Procedures Starting June 1, 2013
Effective June 1, 2013, all local Austin area phone calls must be placed using 10-digit numbers (area code plus 7-digit number). This is due to a new area code being introduced in the greater Austin area by the Texas Public Utility Commission (PUC). On June 1, anyone dialing the local Austin area from a campus phone using only “9” plus 7-digits will receive an error recording asking them to try their call again. Five-digit dialing on campus is not affected. Ten-digit dialing (“9” + 512 + 7-digit number) from campus phones to local Austin numbers is available for use now.
Additional information may be found in the PUC notice:
Faculty and staff are encouraged to prepare for this change now by ensuring all their printed and online materials contain 10-digit local numbers, updating any 7-digit numbers on directories of devices they use and updating campus telephone features they use as follows:
* Manual call forwarding to off-campus local numbers using “9”+7 digits will fail. Manual forwarding of calls to off-campus local numbers will require “9”+10 digits and can be changed now. (If your telephone is programmed by ITS to forward to an off-campus number on a Busy or No-Answer condition, ITS is proactively changing these entries to “9”+10 digits.)
* ITS has proactively updated all existing speed call and auto dial entries to off-campus local numbers to “9”+10 digits. Future speed calling and auto dial entries for off-campus local numbers will require “9”+10 digits.
* Incoming calls to campus telephones that display caller information has been already updated to display “9”+10 digits.
If you have questions, please contact the ITS Help Desk. (firstname.lastname@example.org, 512-475-9400)
Last updated on May 31, 2013 2:30 PM