The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status


Informational: New Telephone Dialing Procedures Starting June 1, 2013
Service Restored

Effective June 1, 2013, all local Austin area phone calls must be placed using 10-digit numbers (area code plus 7-digit number). This is due to a new area code being introduced in the greater Austin area by the Texas Public Utility Commission (PUC). On June 1, anyone dialing the local Austin area from a campus phone using only “9” plus 7-digits will receive an error recording asking them to try their call again. Five-digit dialing on campus is not affected. Ten-digit dialing (“9” + 512 + 7-digit number) from campus phones to local Austin numbers is available for use now. 

Additional information may be found in the PUC notice:
          http://tinyurl.com/bv2a27g

Faculty and staff are encouraged to prepare for this change now by ensuring all their printed and online materials contain 10-digit local numbers, updating any 7-digit numbers on directories of devices they use and updating campus telephone features they use as follows:

*        Manual call forwarding to off-campus local numbers using “9”+7 digits will fail. Manual forwarding of calls to off-campus local numbers will require “9”+10 digits and can be changed now.  (If your telephone is programmed by ITS to forward to an off-campus number on a Busy or No-Answer condition, ITS is proactively changing these entries to “9”+10 digits.)

*        ITS has proactively updated all existing speed call and auto dial entries to off-campus local numbers to “9”+10 digits. Future speed calling and auto dial entries for off-campus local numbers will require “9”+10 digits.

*        Incoming calls to campus telephones that display caller information has been already updated to display “9”+10 digits.

If you have questions, please contact the ITS Help Desk. (help@its.utexas.edu, 512-475-9400)


Last updated on May 31, 2013 3:30 PM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!