The University of Texas at Austin

ITS Services Status

RESOLVED: SmartVoice Maintenance 7/20

Service Restored

Maintenance is concluded   Sunday 7/21/2013 1:38 AM


What:
Outage to move the SmartVoice core server to a new VM.

When:
Saturday, July 20, 10 pm to Sunday, July 21 2am (worst-case).  This is the lowest traffic time of the week for the service.

Who:
SmartVoice customers and their callers will be affected.

Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Downtime could range from 20 minutes to 4 hours.

Last updated on Jul 21, 2013 1:45 AM