The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status


RESOLVED: SmartVoice Maintenance 7/20
Service Restored

Maintenance is concluded   Sunday 7/21/2013 1:38 AM


What:
Outage to move the SmartVoice core server to a new VM.

When:
Saturday, July 20, 10 pm to Sunday, July 21 2am (worst-case).  This is the lowest traffic time of the week for the service.

Who:
SmartVoice customers and their callers will be affected.

Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Downtime could range from 20 minutes to 4 hours.


Last updated on Jul 21, 2013 1:45 AM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!