The University of Texas at Austin

ITS Services Status

RESOLVED:  UT Direct & Broker Issues

Service Restored

8/29/2013
12:43 PM-Service should be restored

Broker calls to the mainframe were timing out, which in turn overwhelmed the tomcat threads on utdirect

We’re investigating the root cause


12:40 PM-UT Systems still having problems with broker,restarting the broker process now.


12:37 PM-Reports from developers saying UT Direct is down started coming in around 12:24.


12:36 PM-Staff at ITS Help Desk are unable to reach UT Direct or authenticate to services requiring a UT Direct login.


12:30 PM-Utdirect servers were overloaded, service is restored as of now.


12:16 PM-Today at 12:10 the ITS Help Desk was experiencing a very slow and unresponsive use with UTDirect.  With continuous tries, we get a “Service is currently unavailable” message.

Last updated on Aug 30, 2013 7:00 AM