The University of Texas at Austin
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ITS Services Status


RESOLVED: Email backlog on the IronPorts
Service Restored

The backlog has fully cleared and the situation is resolved.


The extra capacity has helped, and the backlog is draining. ETA on full resolution is 5:00 PM.


A rogue filter rule on the IronPorts has caused a large backlog. All inbound mail is affected, and that includes mail from Office 365 to on-premise AEMS. The filter has been disabled, and extra capacity is being brought into service to help deal with the backlog.

Next report will be at 16:30.


Last updated on Aug 29, 2013 5:02 PM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!