The University of Texas at Austin

ITS Services Status

RESOLVED: UTmail Issues

Service Restored

As of 9pm Monday night, Google has resolved the issue with Gmail.  From Google:

“The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
As of 1600 Pacific Time, Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today’s event; we’re aware that prompt email delivery is an important part of the Gmail experience, and today’s experience fell far short of our standards. We have analyzed the data on user impact and are providing a preliminary assessment of what occurred:


Google has started the restoration process with users.  Gmail has generated a delivery backlog as a result of the problem, so delays in messages will continue to occur until this queue is cleared.  From Google:

“Gmail service has already been restored for some users, and we expect a resolution for all users within the next 3 hours. Please note this time frame is an estimate and may change.
Gmail message delivery delays and attachment download issues have been corrected for most affected users. We expect a small and declining number of messages to still be affected for the next 3 hours as the remaining delivery backlog is cleared. We are working on several options to accelerate the process and will provide more information when we have an updated time estimate.”

More information from Google about the outage:  http://www.google.com/appsstatus


Gmail’s service outage has now been downgraded to a “service disruption” as functionality has restored to some users.  From Google:

“Gmail service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change.”

Users can view Google’s up-to-date responses here: http://www.google.com/appsstatus


Google is reporting issues with Gmail which may be causing issues with UTmail. You can view Google’s response and status of Gmail at http://www.google.com/appsstatus#hl=en&v=status&ts=1379960271714

Last updated on Sep 24, 2013 8:37 AM