The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status


RESOLVED: Emergency MySQL (non-CAT1) outage ~7:30-7:45
Service Restored

The root cause of the MySQL non-CAT1 service disruption has been identified as an external client flooding the server with requests for a course catalog.

The issue was resolved by ITS Systems Web Central administrators.


At approximately ~7:30AM ITS Systems were alerted to reports of websites not responding that indicate service failure of the MySQL (non-CAT1) service.

ITS Systems staff logged in and investigating the problem by 7:40; the issue resolved without intervention by staff at approximately 7:45.

ITS Systems staff will continue to investigate and monitor the service.


Last updated on Oct 7, 2013 8:38 AM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!