The University of Texas at Austin

ITS Services Status

RESOLVED: Blackboard Issues

Service Restored

The problematic blackboard servers have been returned to rotation; the service is back to full capacity.

Two of the blackboard application servers didn’t come back gracefully from yesterday’s issues and have been removed from rotation to be remediated.
The remaining application servers should be sufficient to handle to current load, but the service will be deprecated while the issues are resolved.

The Help Desk has received multiple notifications that users are having issues accessing certain features in Blackboard. There areas that have been reported as inaccessible so far are the Grade Center, Blackboard Echo, and the assignment upload tool. We received notifications from as early as 8 AM and the issues are ongoing. All users may be affected System staff are investigating.

Last updated on Nov 17, 2013 3:15 PM