The University of Texas at Austin

ITS Services Status

RESOLVED: AT&T Distributed Antenna System (DAS) Node #6 Service Issues UPDATE:

Service Restored

This issue has been resolved.

AT&T services appear to be working normally at this node as the faulty equipment has been powered down.  Crown Castle will continue to work with AT&T to order a replacement cabinet.  Until that time AT&T cellular network capacity at this node will be slightly diminished, however, users are not expected to notice any issues.


UPDATE: 4:04 PM
Crown Castle, AT&T, and CommScope (equipment vendor) believe there is a problem with the remote electronics located at MAG that AT&T uses to feed the antenna.  Spares are being located with no ETA at this time.

Next update will be on Tuesday January 21st around 9am. 


UPDATE: 12:40pm
This issue is still not resolved.  Next update will be around 3pm.


What:
AT&T wireless and Crown Castle are working to resolve intermittent issues with DAS node #6 on the Manor Parking Garage. Tickets have been opened with both AT&T and Crown Castle.  I will send another update around noon today.

When:
Andrew Olivet first reported this issue to AT&T on January 10th.

Who:
AT&T wireless customers near the Manor Parking Garage.

Impact:
AT&T wireless customers served from DAS node #6 on the Manor Parking Garage may not be able to make/receive calls and data transmissions may appear to be disabled.

Last updated on Jan 21, 2014 10:03 AM