The University of Texas at Austin

ITS Services Status


RESOLVED: Slow load time to UT Direct
Service Restored

As of 14:00 Sat 22 Feb 2014 MyStatus page and UT Direct are functioning normally.
We continue to monitor all aspects of the service delivery environment.
If necessary to mitigate failure of MyStatus Application Status Check, SIS and ITS will determine in coordination if further client access management is necessary and appropriate.


12:15 Sat 22 Feb 2014
At 11:30 SIS and ITS Systems made the decision to block iPhone access (not iPads or other Mac OSX devices) to the My Status application.  My Status has successfully been serving the Application Status Check to all other web clients since.
Continued triage will continue at 13:00.
Blocking iPhones is a short, temporary measure to provide continued in-depth code analysis and service architecture review in an attempt to identify bottlenecks.
At this point, the service is degraded, but functioning.  At 13:00 triage actions may take the service offline.


10:15 Sat 22 Feb 2014
At 7:30AM errors began generating from the MyStatus application. 
ITS and SIS staff continue to investigate and triage.  An update will be given when progress is made in resolving the situation.


At 1:00 Sat 22 Feb 2014 the number of errors being returned by the MyStatus application began to decrease.  By 1:08 no further errors were occurring.  The application is under close observation at this time.


ITS Systems continues to work on isolating the root cause of the Application Status Check (also known as My Status) failure, but will pause for sleep and restoration at midnight. 


16:51 Fri 21 Feb 2014
Systems staff continue to investigate slowdowns and timeouts of various components of the UT Direct service. 
Timeouts do not appear to be related to specific UT Direct used for Application Status Check (also known as My Status). 
This may be causing slowdowns for other UT Direct applications.
Next update will be in an hour or earlier depending on resolution.


Systems staff believe they have identified a resource contention and are in the process of clearing it. 
An update will follow at 17:15.


Systems staff is aware and investigating the situation. 
An update will follow at 16:45.


Starting at 15:30 Fri 21 Feb 2014, ITS started receiving calls and e-mails reporting UT Direct is loading very slowly. Some users, mainly users off campus, receive a “gateway timeout” error and the page fails to load. All consultants tested to if they could log in and some cannot get to utdirect.utexas.edu and they are stuck on a loading screen. Access to UT Direct and links through UT Direct are unreachable or just slow to load.


Last updated on Feb 22, 2014 3:45 PM

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