The University of Texas at Austin
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ITS Services Status


RESOLVED: Footprints Down
Service Restored

All systems and services recently reported unavailable are believed to be functioning as expected. 


Previously reported issues with blackboard servers are impacting the CAT1 MySQL service which also serves Footprints and a number of other services.

We are working to resolve this issue now.


We are now experiencing a Footprints outage. We get the following error message: An error has occurred: Error 201. There has been a temporary database connectivity error. Please click the browser Back or Refresh button to continue. If the problem persists, please contact your Administrator.


Last updated on Feb 25, 2014 1:18 PM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!