The University of Texas at Austin

ITS Services Status


RESOLVED:UT Net PNA Search Function Unavailable
Service Restored

The problem has been resolved.


There is an issue with accessing certain tools since the move off Fat Cookie on the TSC Tools yesterday (3/13).

This only affects users logging into certain tools. The network services themselves (wireless, wired, resnet, etc.) are functioning normally.


At approximately 2:30pm the ITS Help Desk lost the ability to search for users PNA information in the UT Net tools. When attempting to search users are asked for their password and it repeatedly asks for it regardless of how many times we enter it. This is affecting all consultants and Tier II reps, so it may be campus wide.


Last updated on Mar 14, 2014 3:58 PM

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!