The University of Texas at Austin

ITS Services Status

RESOLVED:UT-V Issue

Service Restored

VMware has provided a Root Cause Analysis and the host and all VMs have been remediated.


The affected host has been removed from Production service.  The UT-V team has opened a Critical ticket with VMware support.

Affected VMs have been restarted and their owners contacted via email.

Next update: Friday July 18, 2014, 12 noon.


UT-V staff are investigating an active issue on an ESXi server running in the
Commodity2 cluster.

Looks like interruption began around 8:50pm


Reboot of the affected host has resolved the immediate issue.  VMs and hosts in UT-V are stabilized.  UT-V staff continue to mitigate the root cause.
Next Update, Friday July 18, 12 noon.


UT-V staff continue to work with the vendor to resolve the issue.  An emergency reboot of the affected host is underway. Affected Austin Disk customers have been notified of the momentary drop in connection that will occur during the host reboot.


• What: ITS Systems is investigating an issue with one physical host in the UT-Virtualization (UT-V) environment. 
• Impact: There is an impact to one Austin Disk node.  Austin Disk customers on the affected node have been notified.
• Next Steps: UT-V is has opened a critical support case with VMware and are taking steps to resolve the issue.

Last updated on Jul 18, 2014 2:39 PM